SpeechStorm Is First to Market With Video Self-Service on a 3G Mobile


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- Transactions with service providers now quick and intuitive with SpeechStorm’s visual video applications available on 3G mobiles-

London, UK – December 8th, 2008 – SpeechStorm, (www.speechstorm.com), the specialist provider of phone self-service solutions for contact centres, has today extended its IVVO™ phone self-service suite with the launch of a new range of Visual IVR applications, that will transform the way in which consumers interact with their service providers and open a new revenue stream and customer service enhancement channel for businesses.

Through a simple video call on a 3G mobile phone callers gain a visual representation of business transactions such as transferring money or checking in for a flight and leisure transactions like booking cinema tickets and checking the football scores. Dramatically reducing the time spent listening to voice-based menu options; IVVO enables the user to complete the transaction much quicker and more intuitively.

“Visual IVR, using video as the delivery channel, offers businesses significant new potential to generate and drive additional revenue and provide innovative customer services improvements,” said Daniel Hong, Lead Analyst, Customer Interaction Technologies at Datamonitor. “The continued growth and adoption of the 3G network in Europe and the Middle East paves the way for this new channel. SpeechStorm is differentiating itself by diversifying its call experience offering with the addition of Visual IVR to complement its existing speech self-service solution.”

IVVO Visual IVR Benefits
For the Caller
• Visual, intuitive interface
• Fast, Responsive Service – Not subject to IP/HTTP latency problems between device and server
• No downloads – Delivered as part of a transient video call so no data is downloaded to the phone which in turn improves security as no footprint is left behind when call ends
For the Business/Content Provider/Call Centre
• New Revenue Generation Channel
• Fast time to market for content delivery – Development and testing time is reduced
allowing the content provider to get their services to market faster
• Enhanced agent effectiveness for complex sales – Video is an effective tool for agents to use to better assist customers and speed up purchasing decisions. It is also a very effective, visual way to re-enforce and increase brand awareness

Oliver Lennon, CEO of SpeechStorm comments, “Now more than ever businesses need to take a close look at new revenue generation channels and smarter, faster ways to serve and retain customers. Visual IVR is gaining increasing acceptance in Europe and the Middle East with the growth and proliferation of the 3G network and we are delighted to leverage that channel to pioneer the launch of video self service applications. In doing so we uniquely offer businesses in financial services, travel, telecommunications and mobile operators with new and innovative ways to communicate with their customers and to offer an improved, differentiated caller experience.”

SpeechStorm’s IVVO Visual IVR applications are available now. To experience the new applications visit www.speechstorm.com/ivvo and select from a range of transactions like ViMoBank – ATM in the palm of your hand – enquiry, mini statement, bill payment & statement ordering; ViAir Check In – Security questions, seat selection, confirmation & boarding pass generation; ViMoTu – Top up mobile call credit or; Cinephone – online cinema booking with trailers.

Join us on a 30 minute webinar this Wednesday 10th December at 3pm GMT/10am EST to hear everything you need to know about Visual IVR and to see some IVVO walk throughs in action.. Register at https://www2.gotomeeting.com/register/360098626
Alternatively visit www.speechstorm.com/ivvo for FAQ’s, demos, collateral, screenshots and more.

About Datamonitor
Datamonitor is the world’s leading provider of online data, analytic and forecasting platforms for key vertical sectors. Datamonitor helps its clients, 5,000 of the world’s leading companies profit from better, more timely decisions. Through proprietary databases and wealth of expertise, clients are provided with unbiased expert analysis and in-depth forecasts for seven industry sectors: Automotive & Logistics, Consumer Markets, Energy, Financial Services, Healthcare, Retail and Technology. Datamonitor maintains its headquarters in London and has regional offices in Frankfurt, New York, San Francisco and Sydney. www.datamonitor.com

About SpeechStorm
SpeechStorm specialises in self-service solutions that manage customer interactions over the phone.

The SpeechStorm portfolio provides a combination of best-fit solutions that give customers the service they want; whether touchtone, SMS, Video or Voice. SpeechStorm transforms the simple phone into a rich interactive tool for accessing content, finding information and interacting with an organisation to fulfil customer requests and optimise customer care goals.

Organisations including Dixons Stores Group International (DSGI), SITA Suez, eircom, Northern Ireland Electricity and Comet rely on SpeechStorm solutions to underpin their business performance and improve the overall customer experience.

Backed by a professional services capability of more than 250 consultants, SpeechStorm is part of Kainos, a leading IT consulting and Systems Integrator. For over 20 years Kainos has been deploying critical customer interaction solutions giving SpeechStorm distinctive edge over most phone self-service specialists. SpeechStorm has offices in the UK and Ireland.

For more information please visit the corporate website on www.speechstorm.com .

Tags: IVVR, Video IVR; Visual IVR; SpeechStorm; 3G; Mobile Phone; Financial Services, Travel; Telecommunications; Mobile Operators; Mobile Web

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