Contact Center Solutions and Social Media Services Firm Hires Top Executive
to Manage Growth in Cable, Telecommunications, Financial Services and Energy
Markets
CLEVELAND, OHIO – Aug. 30, 2011 – SP Data LLC, one of North America’s
leading providers of contact center solutions and social media services,
today announced the appointment of senior executive Daniel Bemis as
president.
Bemis will manage the strategic direction and day-to-day business operations
of the company’s ongoing U.S. expansion into a variety of industry sectors,
including cable, telecommunications, financial services, logistics and
energy.
Bemis joins SP Data with nearly 20 years of sales and marketing, operations,
business development, and customer service experience. He most recently
served as president and CEO of CentraComm, a leading managed IT security and
service provider, where his efforts led to the firm being named one of the
nation’s fastest-growing private companies by Inc. Magazine and one of the
fastest-growing IT solutions providers by CRN.
“SP Data is absolutely committed to dramatically enhancing customer service
business processes with high-quality, well-trained customer care staff and
advanced technology,” said Bemis. “The company has a proven track record of
delivering premier contact center solutions to a variety of Fortune 500 as
well as mid-sized firms.”
Bemis will play a key role in the rollout of the company’s new social media
tracking and support application, designed to cost-effectively deliver
optimum customer experience and sales results for SP Data’s clients.
“We’re very excited to have such a qualified and successful leader join our
team,” said Dan Plashkes CEO of SP Data. “Dan brings a track record of
successfully growing customer service and technology companies.”
“Dan is joining SP Data at an inflection point in the company’s evolution,”
said Plashkes. “His experience leading corporate strategy and customer
service operations on a global level will be invaluable. He also brings the
perspective of an award-winning client who focused on the customer
experience, which will continue to help differentiate us from our
competitors.”
Previously, Bemis served as senior vice president of Vonage when the company
saw annual revenue growth from less than $1 million to over $500 million
with 1.7 million customers and a global support network. He was recognized
for his work at Vonage with the Avaya Innovation award for customer support.
He also served as corporate vice president of customer service for Adelphia
Communications with $5.3 billion in annual revenues, restructuring the
company’s nearly 4,000-person customer service organization. Previously, he
held senior leadership roles at Continental Cablevision, RCN and Primestar
Inc. where he was part of a team that won two consecutive JD Power awards
for customer satisfaction.
Bemis will be based in SP Data’s U.S. headquarters in Cleveland, Ohio. Bemis
anticipates the company will add 300 to 400 jobs in the Great Lakes region
over the next few years with additional growth outside the area as well. SP
Data supports the goals of Jobs4America, a coalition of business leaders
committed to creating 100,000 new contact center jobs in the U.S. over the
next two years.
About SP Data
SP Data is a leading provider of contact center solutions and services to
Fortune 1000 companies in the cable, telecommunications, financial services,
logistics and energy sectors, taking care of their clients’ most valuable
customers and complex problems. It offers state-of-the-art customer service
and sales solutions as well as social media customer service management and
data analysis. With U.S. headquarters in Cleveland and Canadian headquarters
in Toronto, the company also has operations in San Diego; Hamilton, Canada
and San Jose, Costa Rica. For more information, visit the company’s website
at www.spdatallc.com.
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