Seven Secrets to Service Success


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When it comes to service, regardless if you are serving those in your work group or creating exceptional experiences for an external customer, the question is; are you in the game or watching from the sidelines?

I am sure all of you have a favorite sport that you like to watch. As a spectator, we all know we really cannot control the outcome from our seat or couch.

The same is true for service, it simply does not matter if you are a leader, a heart of the house support member, or a customer facing associate.

You must get in the game if you want to make a positive impact.

Service and creating exceptional experiences is not a spectator sport!!!

You will be amazed when you implement these seven simple suggestions. I guarantee your experiences and the service you create will be simply exceptional.

Click here to view the info graphic below.

Service is a Contact Sport

Republished with author's permission from original post.

Peter Psichogios
Peter Psichogios is the President of CSI International Performance Group whose mission is to help companies create engaging employee and customer experiences. Prior to joining CSI International Peter served as an executive member of one of the largest Instructional System Association companies in the world. In this capacity, he led all the front-end analysis and worked directly with Dr. Ken Blanchard. Peter has been fortunate to work with the who's who of the Fortune 500, helping them deliver innovative learning, engagement and recognition solutions.


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