New, Fully Managed Appliance, Rainier, Enables Contact Centers To Become PCI DSS Compliant Overnight While Keeping Telephony Systems On-Premises
Boston, MA and Guildford, UK – May 14, 2020 – Semafone®, the leading provider of data security and multi-channel compliance solutions for call and contact centers, today introduced Rainier® – a new, turnkey, fully managed hybrid cloud solution for secure omnichannel payments. Rainier is a plug-and-play hardware appliance that is supplied, fully installed and managed by Semafone. Rainier enables organizations of all sizes to quickly and easily become compliant with the Payment Card Industry Data Security Standard (PCI DSS) in any environment where payments are accepted.
Any organization that accepts payments, regardless of the industry they operate in, must comply with PCI DSS standards. However, doing so can be complex, and many organizations may not have the time, staff or resources to dedicate to the effort properly. Adopting a cloud-based payment solution can help reduce costs and ease integration efforts, but many organizations prefer to keep their telephony systems on-premises to maintain voice quality and control while speaking with customers via the phone.
“Organizations of all sizes struggle with the cost and complexity of meeting and maintaining PCI DSS compliance in the cloud and on-premises,” said Gary E. Barnett, CEO, Semafone. “Rainier solves this challenge by enabling organizations to quickly make their hybrid environments PCI DSS compliant overnight, using a managed appliance that communicates with the Semafone Cloud. With Rainier, sensitive payment data is fully protected, while at the same time, organizations can significantly reduce their operating costs.”
The Rainier hybrid cloud solution sits on the network edge in front of an organization’s session border controller (SBC). This keeps the business’ SBC and contact center out of scope for PCI DSS compliance and fundamentally changes how customers access Semafone’s Cardprotect Voice+ service – the company’s patented, award-winning telephone payments solution.
As a pre-configured, managed appliance, Rainier enables a fast path to a hybrid cloud deployment while allowing businesses to maintain on-premises telephony and infrastructure, ensuring no degradation of voice media. Rainier is scalable, flexible and highly available, with an on-premises software deployment option that integrates seamlessly with an organization’s existing telephony environment and payment service provider (PSP) for minimal disruption to the business. As a scalable solution, it is easy to increase Rainier’s capacity by adding further appliances as a company grows.
Rainier provides the following key features and benefits to organizations:
- A fully supported, out-of-the-box and scalable hardware appliance that takes an organization’s SBC and contact center out-of-scope for PCI DSS compliance
- A reduction in the number of sessions needed on the organization’s SBC, compared to an on-premises deployment
- Faster deployment of Semafone Cardprotect Voice+
- Facilitates hybrid cloud topology so that telephony can remain on-premises at the customer site, ensuring no degradation of voice quality
- Fully PCI DSS compliant with fast and cost-effective deployment
- Increased security and alignment of systems architecture
- Allows smaller contact centers to become PCI DSS compliant quickly, without a significant capital investment
To learn more about Rainier and all of Semafone’s secure payment solutions, visit: www.semafone.com
Semafone provides pure cloud, hybrid cloud and on-premises solutions to contact centers and all businesses accepting payments; enabling them to collect personal data securely across all channels – including the telephone, webchat, social media, email SMS, QR codes and more. Semafone’s patented data capture method collects sensitive information such as payment card or bank details and social security numbers directly from the customer for processing. This prevents personal data from entering the business and IT infrastructure, which protects against the risk of fraud and the associated reputational damage, ensuring compliance with industry regulations such as PCI DSS. Semafone’s suite of solutions create a seamless, omnichannel experience that increases sales conversion rates and boosts customer loyalty, while at the same time simplifying compliance.
The company was founded in 2009 and now supports customers in 26 countries on five continents. Semafone is vertically agnostic and its extensive customer base includes companies such as Aviva Canada, Amica Mutual Insurance, British Sky Broadcasting, Pethealth, Rogers Communications, Santander, Sutter Health and TVG.
Major investors of Semafone include Octopus Ventures and BGF (Business Growth Fund).
Semafone has achieved the leading security and payment certifications: ISO 27001:2013, PA-DSS certification for its Cardprotect Voice+ payment solution, a PCI DSS Level 1 Service Provider and has been named on the Visa Global Registry of Service Providers. To learn more, visit www.semafone.com and follow us on LinkedIn, Twitter and Facebook.