ResponseTek Delivers Customer Experience Insights Directly to Mobile Devices

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ResponseTek Mobile Provides Anywhere, Anytime Access to Comprehensive
Dashboards, KPIs and Survey Results to Empower Employees with Customer
Feedback

Vancouver, British Columbia – May 8, 2013 – ResponseTek, the leader in
enterprise Customer Experience Management (CEM) software solutions, today
announced the upcoming availability of its mobile app, ResponseTek Mobile,
bringing a comprehensive CEM solution to mobile devices. Now any user – from
frontline employees to executives – can utilize ResponseTek’s Listening
Platform™ wherever they are, accessing live survey results and key
performance indicators (KPIs) that immediately incorporate customer
feedback.

Key Features:
• Customer Feed: Similar to the social feeds commonly available – including
news, sports and Twitter – users are sent notifications of completed
customer surveys as feedback is received. The Customer Feed allows for easy
check-ins from any location and provides front-line management with instant
coaching opportunities.
• Smart Boxes: The customizable dashboard provides valuable up to the minute
KPIs at a glance, offering trend reports and personalized results. Smart
Boxes can also be filtered to show specific timeframes and collection
points.
• Pulse Monitor: Detailed survey responses are visible in one location,
allowing users to drill deeper into customer interactions and history.
• App Availability: ResponseTek Mobile will be available as a free app in
the Apple App Store and Google Play Store. For other mobile platforms, the
mobile site will be available.

Supporting Quote:
Syed Hasan, president and CEO of ResponseTek, said: “Front line employees in
retail businesses typically don’t have access to computers and therefore
they don’t have timely access to the information they need to deliver a
better experience. ResponseTek Mobile addresses this hardware problem by
making every employee’s phone the reporting device they need to access
personalized customer feedback content that is important to them.
ResponseTek Mobile now allows the voice of the customer to be heard in real
time by dozens of employees in a retail location rather than today’s model
where only a handful of managers may have access to the information.”

For more information, visit www.responsetek.com/mobile

About ResponseTek
ResponseTek is the leader in enterprise customer experience management
software solutions. World market leaders in finance, telecommunications and
retail – including 14 of the world’s top telcos, and Bloomberg’s top ranked
bank – trust ResponseTek to drive millions of customer interactions every
week. The ResponseTek Listening Platform™ eliminates silos of information by
integrating customer experience data and reporting throughout the entire
organization to improve customer satisfaction. Founded in 1999, ResponseTek
is headquartered in Vancouver, Canada and operates in over 30 countries
throughout North America, Europe and Asia. Additional information is
available at: www.responsetek.com

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