Rendo selects Cordys for Business Process Management


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Energy grid operator improves operational performance with Cordys BPM

Rendo, energy grid operator in the Netherlands, has selected the Cordys Business Operations Platform to manage and improve core business processes. The adoption of Business Process Management by Rendo is a key factor in implementing a truly customer-centric strategy and achieving operational excellence with lean processes.

Continuous process improvement is one of the key objectives in today’s energy market. Liberalisation, expansion of regulatory frameworks, increasing customer demands, expanding meter data exchange, climate change and the economic downturn impose huge operational and financial challenges on operators in the energy sector.

Marcel Altepost, Manager of Customer Care at Rendo: “The energy and water sectors are at an important inflection point. Implementing a range of new solutions and business models and integrating these with existing operations, processes, workflows and systems is complicated and risky. The Cordys Business Operations Platform has proven to be the best choice for implementing lean and agile BPM solutions and has helped us to become one of the best performing grid operators of gas and electricity in the Netherlands.”

Per Jonsson, Managing Director EMEA at Cordys: “The Cordys Business Operations Platform has been developed to help companies become more agile and innovate faster. Working with Rendo has been a very good experience for us because they use our product to achieve the highest possible level of customer satisfaction. It is always a pleasure to work with companies which have such high ambitions.”

“Cordys is committed to the utilities sector”, continued Per Jonsson. “Smart Metering and Lean Six Sigma transformation are two examples of a series of Cordys solutions which help companies in this industry to face the challenges of today’s market conditions and to become more competitive.”

Cordys Business Operations Platform has helped Rendo to:

• become a company driven by Key Performance Indicators,
• improve customer care and back-office operational processes, and
• comply with new and fast changing regulatory and market requirements.

Key processes related to customer satisfaction include switching supplier, moving home, processing of smart meter readings, and invoicing. It is Rendo’s mission to deliver safe and reliable distribution of gas and electricity, to be competitively priced, attractive to customers and to deliver the best services.

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