Does your CEO proclaim that delivering a great experience is the key to success? The answer is probably yes, but the vast majority of companies struggle to turn this vision into a reality.
Collecting customer feedback and investing in the latest tech can certainly help. But leadership is the real secret to turning CX dreams into a competitive advantage.
Tune into my "Hooked On Customers" livestream show to learn how senior executives lead their organizations to the customer-centric promised land. You'll get a candid conversation about what works, and doesn't, from the business leaders making it happen.
My first episode will air on March 4th at 10 a.m. Pacific Time, featuring Jeff Puritt, President and CEO of newly public TELUS International (NYSE and TSX: TIXT), a trailblazing outsourcing "digital CX" firm.
Jeff Puritt, CEO of TELUS International
Jeff has served as the President and CEO of TELUS International and an Executive Vice President of TELUS Corporation since 2016. Since joining TELUS International as President in 2008, he has led the company’s evolution from a regional customer experience (CX) services provider to a next-generation digital solutions innovator for global and disruptive brands, and its exponential growth from 2,000 to 50,000 team members located around the world. Today, TELUS International designs, builds and delivers digital solutions for its clients that leverage next-generation technologies to enhance customer experience and deliver better business outcomes.
Sign up below to get access instructions, plus an email notice when new interviews are booked — one or two per month. You'll also get a link to the full recording after each show.
Hope to see you online!
CustomerThink Founder and Editor-in-Chief