Ransys Feedback Technologies Continues to Expand Activities in the Global Market

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Ransys Feedback Technologies accommodated a visit from new business partner – The Woodbridge Institute

Woodbridge is currently looking for the first reference site in the DACH region

Ransys Feedback Technologies, a world leader in organizational survey and feedback management systems, was delighted to have Mr. Mark Woodbridge (President) and Mr. Tobias Lehmeier (Professional Service Director at Global Concept) as its honoured guests during their recent visit to Ransys HQ.

The Woodbridge Institute core competency is information and contact brokerage. They generate, investigate and analyze information for business managers, politicians and the international sports organizations. Woodbridge examine, assess and compare products, markets, competitors and individuals. The data it provide is used to develop future strategies, support decision-making processes and sustain profitability.

Expectations from the business partnership are that using its vast knowledge of the local culture & market and its network capabilities Woodbridge will be able to acquire strategic reference sites for Ransys’ unique Attentive™ ACE (AttentiveTM Customer Experience) system, in the DACH region.

The unique Attentive™ ACE system from Ransys was developed to provide a targeted response for institutions and organizations wanting to improve their quality of service. The system provides continuous, initiated feedback making it possible to discover, accurately and reliably, how satisfied customers are with the service they receive. In addition, it offers managers a continual and detailed picture of the situation in real time, and creates tasks for implementation by the relevant entity in the organization.

Eli Matara, International Sales Director of Ransys, said: “This is another significant step towards strengthening our status in the international arena, placing us in an excellent position for the coming year’s activities, with considerable business potential for large deals in the future. Using Woodbridge connections in the DACH region we will be able to install the Attentive ACE system in an organization from this region and that will help us to strengthen our position as world leaders in the EFM market.”

About Ransys

Ransys Feedback Technologies is a leading global provider of Enterprise Feedback Management (EFM) solutions. Recognized by Gartner as a leader in this field, Ransys has taken EFM a step forward in the evolutionary path into the continual feedback-processes approach. The result is Attentive™, an innovative and versatile suite of EFM solutions that enable medium and large-sized organizations to monitor and improve customer relationships by proactively collecting customers’ feedback. In doing so, Attentive™ provides management with exceptional capabilities to promote customer attention and centricity, key factors in ensuring superior customer experience and service quality.

Ransys provides solutions to more than 200 commercial enterprises and large public and governmental organizations around the world. The company is a Gold Partner of Microsoft and a technology partner of Oracle, IBM and Amdocs.

Ransys has developed and registered patents for ongoing feedback processes that are used to monitor and improve business processes such as telephone, frontal or internet customer service. Today, Attentive™ is being used by leading international companies, including Teva, Intel, Amdocs, DHL, Travel Holdings, Esomar, NYCC, NICE, Old Mutual Healthcare, Rafael, Orange, El Al, to mention just a few.

About The Woodbridge Institute

Our core competency is information and contact brokerage. We generate, investigate and analyze information for business managers, politicians and the international sports organizations. We examine, assess and compare products, markets, competitors and individuals. The data we provide is used to develop future strategies, support decision-making processes and sustain profitability.

It is primarily collected through targeted studies, through interfacing via our highly developed international contact network, or by applying state-of-the-art IT techniques including business intelligence software, data-mining and analytical software tools. Benchmarking, psychological and usability assessments are also part of our service offering.
We provide both quantitative and qualitative output and work in the English, German and Russian languages. Since 1981, high professional standards, neutrality and objectivity have been consistent elements in our approach.

At THE WOODBRIDGE INSTITUTE we practice a policy of continual improvement and are constantly looking for ways to add incremental value to our products & services. We do not only work for the customer, but with the customer. Your input and feedback are integral factors in this ongoing process.

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