Ransys and InPar create new partnership in Portugal


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InPar exists to help you increase the satisfaction and loyalty of your Customers, through the development of your Customer Service Channels.

Ransys Feedback Technologies today announced that it has signed a partnership agreement with InPar. As part of the agreement, InPar will promote the Attentive™ Customer Experience (ACE) solution in the Portuguese region.

Ransys, a leading global provider of EFM (Enterprise Feedback Management) solutions has developed the unique Attentive™ ACE system, which is a key module in the Attentive™ Suite. It enables organizations to fully monitor and manage all relevant customer feedback on a proactive and ongoing manner. The system is an advanced platform that enhances customer experience by transforming Event Driven Customer Feedback into a daily management tool driving action by front line managers and high resolution decision-making at strategic board room level.

Today, Attentive™ ACE is being used by leading international companies such as Old Mutual Healthcare, Mobilkom Austria, Comverse, NICE, DHL, Travel Holdings, Orange, El Al and Leumi Card to mention few.

Rui Santos’, Founder and CEO at InPar, says that “We are very thrilled by the partnership established with Ransys. In conjunction with our vast experience in Customer Relationship Management, the Attentive ACE allows us to reiterate our positioning with a thorough offer, integrated and completely innovative, representing an actual gain to the Portuguese market”.
“Our partnership with InPar will enable us to penetrate the Portuguese market and expand our activities to the Portuguese speaking markets. Furthermore, this partnership will help us strengthen our position as world leaders in the Enterprise Feedback Management market.” said Eli Matara, International Sales Director at Ransys.

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