ChoiceView Allows Integrated Voice and Data Calls with Smart Mobile Devices
on Existing Networks
Boulder, CO (September 20, 2011) — Radish Systems’ award-winning ChoiceView
app is now available for Android devices from the Android Market. In
addition to Apple iOS devices, Radish’s ChoiceView app now brings enhanced
telephony features to Android smartphones and tablets. ChoiceView allows
customer-service, mobile commerce, and tech-support-driven businesses as
well as individual PC users to communicate real-time voice and visual
information with a mobile device user using existing networks. ChoiceView
improves the way businesses support their mobile customers, field force, and
other mobile stakeholders.
Radish Systems’ ChoiceView solution allows callers to talk or text on a
smart mobile device at the same time they’re receiving and viewing visual
information being sent by a ChoiceView-enabled business representative or
Interactive Voice Response (IVR) system. Radish’s mobile app increases
comprehension, problem-solving, and recall by as much as 50 percent over
just hearing the information. Mobile users can save the visual information
for later use and businesses can track the data exchange, even reconnecting
the call if it’s dropped by the mobile carrier. While talking or texting, a
variety of visual information can be delivered to the smart mobile device
including schematics, videos, maps, photos, web pages, order forms,
diagrams, or just about any visual or data such as a hotel reservation, a
doctor’s diet and exercise regimen, complex installation instructions, or a
coupon.
“The mobile market is rapidly growing and changing. Proactive businesses
have a mobile strategy serving smart mobile device users. Now with the
ChoiceView app available on the Android as well as Apple mobile devices,
businesses can communicate using simultaneous voice and visual information
with the majority of mobile stakeholders. There is nothing more frustrating
than trying to understand complex information over the telephone without
referencing a visual and receiving clear explanations about what the visual
is showing,” said CEO Theresa Szczurek. “With ChoiceView, we’ve now
developed a solution for businesses to communicate more effectively with
mobile customers.”
ABOUT RADISH SYSTEMS
Radish Systems, LLC is improving the way businesses communicate with smart
mobile device users through its ChoiceView Communications-as-a-Service
technology platform. ChoiceView allows enhanced telephony features and
services to be deployed now on native phones and existing networks without
disrupting the current infrastructure or installed equipment base.
ChoiceView is available as a generic mobile app for the iPhone, iPad, iPod
touch, and Android phone and tablet devices; software for live agents in
contact centers as well as for other individual PC users; APIs for adding
ChoiceView to Interactive Voice Response (IVR) systems; and an SDK for
embedding ChoiceView in third-party mobile apps. ChoiceView allows visual
information to be shared during a phone call with smart mobile device users
and results in faster, more rewarding mobile communications. Use cases
include visual response systems, enhanced customer and technical support,
and improved information exchanges.
