Quaero Serves Up Marketing Services to More Than 729,000 United States Tennis Association Members


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Hosted Database, Direct Mail and Email Campaigns to Improve Member Retention

Charlotte, NC – February 10, 2009 – Quaero, a CSG Systems (NASDAQ: CSGS) solution and leading marketing services provider, today announced that it has renewed its multi-year relationship with The United States Tennis Association (USTA), the national governing body for the sport of tennis, with a three year agreement. Quaero will continue to host the company’s database marketing solution for its more than 729,000 active individual members and over 8,000 organizational members that it originally implemented more than three years ago.

The USTA is a recognized leader in promoting and developing the sport’s growth on every level in the United States, from local communities to the highest level of the professional game. Using a membership renewal model, instead of a manual process, the organization can more effectively determine how and when to target members for renewal with greater results. Quaero hosts USTA’s membership database and uses predictive analytics and modeling to help the organization more effectively communicate with its members.

“Quaero’s solution gives us a complete member view to see an individual’s participation across all programs and tournaments,” said Barrie Markowitz, managing director of membership, USTA. “We have a deeper understanding of player behavior through the data we collect from our campaigns and can use our improved insight to increase member retention and drive membership growth.”

“The USTA is a perfect example of how we build strong, long-lasting relationships with our clients,” said Naras Eechambadi, senior vice president and general manager, Quaero. “Our success is predicated on our clients’ ability to interact more effectively with their customers; we believe this extension is a testament to our ability to do just that.”

About USTA
The USTA is the national governing body for the sport of tennis in the U.S. and the leader in promoting and developing the growth of tennis at every level — from local communities to the highest level of the professional game. A not-for-profit organization with 725,000 members, it invests 100% of its proceeds in growing the game. It owns and operates the US Open, the highest attended annual sporting event in the world, and launched the Olympus US Open Series linking 10 summer tournaments to the US Open. In addition, it owns the 94 Pro Circuit events throughout the U.S., and selects the teams for the Davis Cup, Fed Cup, Olympic and Paralympic Games. The USTA philanthropic entity, USTA Serves, provides grants and scholarships and through tennis, helps underserved youth and people with disabilities to improve academics, build character and strive for excellence. For more information on the USTA, log on to usta.com.

About Quaero
Quaero, a CSG solution, uses customer intelligence to help clients shift from traditional campaign-driven marketing to real-time, multichannel customer interaction. Quaero experts blend strategy and analytics with performance management and technology to establish dialogues that improve the customer experience while increasing overall customer value.
Headquartered in Charlotte, NC, the Quaero solutions group provides marketing services to category-leading clients within the Financial Services, Pharmaceutical/Healthcare, Travel and Leisure, Media, Consumer and High Tech industries. For more information, call 1-877-570-2199 or visit www.quaero.com.

About CSG Systems
Headquartered in Englewood, Colorado, CSG Systems (NASDAQ: CSGS) is a customer interaction management company that provides software- and services-based solutions that help clients engage and transact with their customers. With a 25-year heritage in providing customer management and billing solutions to North American cable and direct broadcast satellite companies, CSG has broadened its customer interaction management capabilities to proudly serve this client base as well as new, highly competitive industries including financial services, healthcare, utilities and more. Today, CSG’s solutions reach more than half of all US households each month and manage over $36 billion in transactions annually on its clients’ behalf. For more information, visit our website at www.csgsystems.com

Forward-Looking Statements
This news release contains forward-looking statements as defined under the Securities Act of 1933, as amended, that are based on assumptions about a number of important factors and involve risks and uncertainties that could cause actual results to differ materially from what appears in this news release. These factors include, but are not limited to: 1) the concentration of approximately two-thirds of CSG’s revenues with four clients; as a result, the loss of business from any one of those clients could potentially have a material adverse impact to CSG’s financial results; 2) continued market acceptance of CSG’s Advanced Convergent Platform (ACP) and related products and services; 3) CSG’s ability to continuously develop and enhance products in a timely, cost-effective, technically advanced and competitive manner; 4) CSG’s dependency on the North American communications industry; as a result, key market factors such as further industry consolidation, new market entrants that may not be clients of CSG, economic conditions, and/or the financial status of CSG clients may affect CSG’s ability to maintain and expand market share; 5) increasing competition in our market from companies of greater size and with broader presence in the communications sector, thus exerting greater influence over client buying decisions; 6) CSG’s ability to successfully integrate and manage acquired businesses, technology or assets to achieve the expected strategic, operating and financial goals established for such acquisitions; 7) CSG’s continued ability to protect its intellectual property rights; and 8) CSG’s dependency on a variety of computing environments and communications networks, thus subjecting CSG to the risks of extended interruptions, outages, unauthorized access and corruption of data. This list is not exhaustive and readers are encouraged to review the additional risks and important factors described in CSG’s reports on Forms 10-K and 10-Q and other filings made with the SEC.

Quaero Media Contact:
Sheila Bohan
[email protected]

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