VHT Demonstrates Multichannel Callback Solution at SFDC Dreamforce
San Francisco, CA – Sept. 19, 2012 – Virtual Hold TechnologyR (VHTR) today
is demonstrating its new Conversation BridgeT solution that enables
customers to quickly and easily request a callback from customer service
through the use of QR codes, smartphones, internet-connected televisions,
kiosks, gaming consoles and other communication channels at Dreamforce, the
cloud computing industry event of the year hosted by Salesforce.com.
“QR codes are popping up everywhere because they are a great way for
marketers to bridge the gap between the physical world and the online world
where details and rich content are available for customers seeking more,”
said Eric Camulli, VHT’s vice president of marketing. “But sometimes the
best and most successful way to serve your customers is by talking to them,
and the Conversation Bridge makes that happen.”
VHT’s Conversation Bridge is a multichannel callback solution that accepts
callback requests and connects customers with live service when they need
more information about products and services. Customers don’t have to search
for phone numbers, start the process over, repeat information or endure
extended hold times. Instead, detailed information about the request is
captured by VHT when the QR code is snapped. This data is then used to help
route customers to the right person with the right skills in order to
enhance the customer experience and improve close rates for businesses:
“It’s callback with context, which leads to positive customer
conversations,” Camulli said.
“Today’s demonstration shows that there are better ways to connect with
customers,” VHT CEO Wes Hayden said. “The speed and simplicity of requesting
a callback from a specialist who knows what you need and precisely how to
help is altering the customer service paradigm.”
VHT’s Conversation Bridge integrates seamlessly with businesses’ existing
communications infrastructure to save them money while optimizing customer
interactions. Their solutions may be hosted in the cloud or are available
on-premise. VHT pioneered and patented virtual queuing callback technology
for contact centers and Fortune 1000 clients in the late 1990s and continues
to be on the leading edge with solutions for mobile platforms that are
seamlessly integrated into companies’ existing strategies and systems. VHT’s
multichannel callback solutions have literally saved over 1,600 years of
hold time so far in 2012.
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About Virtual Hold TechnologyR (VHTR)
VHT’s Conversation BridgeT is a simple solution with huge impact that
provides customers a consistent experience no matter how they try to contact
you. VHT’s intelligent callback solutions prepare businesses for
next-generation communications channels, such as mobile apps and
internet-connected TV consoles, by enabling context data to be passed from
these channels to existing routing and screen-pop systems. To learn more
about how VHT can save your company money, optimize your customer
interactions and transform the customer experience, visit
www.conversationbridge.com or email [email protected].
