Providers Rank RelayHealth Number One in Revenue Cycle Satisfaction


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Independent Research by Black Book™ Places RelayHealth in the Top Spots for
Core Facility and Complex Network Revenue Cycle Satisfaction, and Best
Revenue Cycle Solution Overall for Hospital Systems

NEWTON, Mass. – October 28, 2013 – In the largest opinion poll ever
undertaken on revenue cycle management (RCM) software, providers named
McKesson RelayHealth Financial number one in Customer Satisfaction, besting
104 other vendors in the study. McKesson RelayHealth Financial was also
ranked the number one revenue cycle solution overall for hospital systems,
integrated delivery networks (IDNs) and accountable care organizations.

“Next year is a pivotal one for hospitals across America, and revenue cycle
is a key area where they’re going to invest,” said Doug Brown, Partner at
Black Book, in Clearwater, Fla. “They can’t delay their revenue cycle
decision any longer. They need to transform their budgets, because with the
industry changes coming—ICD-10, the Affordable Care Act, and reduced
reimbursements—their risk is only increasing. Once they plan their
transformation, it’s crucial they look at the top-rated vendors in our
study. And for a company such as RelayHealth, which can provide both the
software and the support, it’s an excellent opportunity to provide a
solution that can be valuable to every hospital, regardless of its size.”

Black Book™ surveyed 3,700 healthcare financial executives, administrators,
and managers at 557 hospital and inpatient facilities to assess revenue
cycle outcomes across 18 factors. The result: McKesson RelayHealth Financial
achieved four out of four possible “A” ratings for RCM Satisfaction by
segment (large systems, small systems, IPAs/ACOs, IDNs), the highest rating
achieved by the top 20 vendors in the report.

Each “A” rating represents greater than 90 percent satisfaction with a
vendor’s revenue cycle management solution in one of four categories. “B”
ratings represent 80 to 90 percent satisfaction, while “C” ratings indicate
70 to 80 percent satisfaction. RelayHealth Financial did not receive any C
ratings in any category.

According to Black Book, complex system vendors are typically in use at
large hospitals and academic medical centers with over 400 beds. A vendor
must have at least 20 unique hospital clients to be included in Black Book’s

Overall, McKesson RelayHealth Financial outscored all revenue cycle
management software competitors in 10 of 18 key performance indicators.

“We’re proud to receive this distinction from the Black Book study,
particularly since it takes into account the voice of the customer,” said
Dave Mason, senior vice president, McKesson RelayHealth Financial. “Customer
satisfaction and feedback is what we’re all about. We constantly strive to
have the most satisfied customers in the industry. This also affirms our
continued focus on high year-over-year customer retention.”

Providers use Black Book’s reports to identify the top 20 solution vendors
in a technology category, and develop a short-list for their RFPs or to send
solicitations through purchasing. The full research study, “BLACK BOOK
RANKINGS 2013 USER SURVEY: Top Hospital Software Vendors, Revenue Cycle
Management, Hospital Chains/Systems, Networks & ACOs,” is available at…

For more information on McKesson RelayHealth Financial, visit our Web site
at, learn from our
experts at the RelayHealth blog, follow us on Twitter at @RelayHealth, or
visit the RelayHealth Facebook page.

For more information on McKesson Health Solutions, please visit our Website,
hear from our experts at MHSdialogue, and follow us on Twitter at

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About Black Book
Black Book Rankings, a division of Black Book Market Research LLC, provides
healthcare IT users, media, investors, analysts, quality minded vendors, and
prospective software system buyers, pharmaceutical manufacturers, and other
interested sectors of the clinical technology industry with comprehensive
comparison data of the industry’s top respected and competitively performing
technology vendors. The largest user opinion poll of its kind in healthcare
IT, Black Book collects over 400,000 viewpoints on information technology
and outsourced services vendor performance annually. For methodology,
auditing, resources, comprehensive research and ranking data see

About McKesson RelayHealth Financial
Every day across America, more than 2,000 hospitals and health systems rely
on RelayHealth to help them process over 5 million patient claims, worth
over $1.1 trillion annually. Our broad array of revenue cycle management
solutions use the power of the cloud and big data to help healthcare
professionals make better financial decisions for their organizations and
patients, right at the point of care. Nobody does more than RelayHealth to
bring healthcare connections to life. For more information, visit

About McKesson Corporation
McKesson Corporation, currently ranked 14th on the FORTUNE 500, is a
healthcare services and information technology company dedicated to making
the business of healthcare run better. We partner with payers, hospitals,
physician offices, pharmacies, pharmaceutical companies and others across
the spectrum of care to build healthier organizations that deliver better
care to patients in every setting. McKesson helps its customers improve
their financial, operational, and clinical performance with solutions that
include pharmaceutical and medical-surgical supply management, healthcare
information technology, and business and clinical services. For more
information, visit us at

About RelayHealth
RelayHealth, McKesson’s connectivity business, operates as a neutral partner
in an open network environment, offering connectivity services and
integration among all organizations, systems, and solutions. Its intelligent
network is designed to streamline clinical, financial and administrative
communication between patients, providers, payers, pharmacies,
pharmaceutical manufacturers, and financial institutions. RelayHealth works
to accelerate the delivery of high-quality care and improve financial
performance through solutions such as online consultation of physicians,
electronic prescribing, point-of-service pharmacy claims resolution by
payers. RelayHealth securely processes more than 12.8 billion financial and
clinical transactions annually. For more information, call 888.743.8735, or
visit our Web site at Follow us on Twitter
(@RelayHealth) or visit the RelayHealth Facebook page.

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