Podcast: “Third Places” and Customer Service

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Historically, customers had to dial in to call centers or go to vendor
websites (or to the vendor's physical location itself) for service and
support. With the rise of social business, this is no longer the
case…vendors and customers are now meeting on neutral ground, and
everything changes as a result.

Republished with author's permission from original post.

Christopher Carfi
Ant's Eye View
Social Business strategist advising clients such as Google, HP, Cisco, P&G and others.

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