Podcast on process quality


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3223086466_07409c8084I recently did a recording with Peter Schoof, editor of ebizQ, which is now available on their website as a podcast. As I tried to move from the general to the specifics in my answers, the interview turned out longer than I thought, but at least you’ll have the benefit of getting the complete story on process quality issues, the Process TestLab and some other bits and pieces. As Peter says in his introduction: “Listen to my podcast with Thomas Olbrich, the Founder of taraneon, which operates the taraneon Process TestLab. In the podcast we discuss something that’s very critical to BPM: process design and process quality.”

So listen in to find out

  • why the main causes of process failure can be traced back to the process design phase
  • why having a process that works isn’t the same as having a good process
  • why process awareness plays an important – and often overlooked – part in quality management
  • why frequent change of process managers can be counterproductive to continuous process improvement

Image by Colleen, sound of paper rustling in the background courtesy of Thomas fumbling through a stack of prepared but sadly illegible notes.

Republished with author's permission from original post.


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