Podcast: Motivation & Your Call Center’s QA Program


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Service Quality Central has entered the world of podcasting! Enjoy Tom’s very first podcast as he takes a few minutes to consider the importance of exploring the motivations behind your call center’s quality program!

Republished with author's permission from original post.

Tom Vander Well
Vice-President of c wenger group. In 29, Tom was named as one of the top 1 people in the call center industry by an industry magazine. He works with our clients as a senior SQA data analyst, training development leader and Quality Assessment specialist. Tom holds a B.A. degree in speech/communication from Judson University and has been with c wenger group since 1994.


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