Podcast: Discipline Issues That Effect Your QA Program

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The data and reports coming out of many QA teams is both inaccurate and invalid because of discipline problems underlying the process. In this short audio Service Quality Central podcast, Tom Vander Well explores three common discipline problems and provides simply solutions for spot checking your own program.

Republished with author's permission from original post.

Tom Vander Well
Vice-President of c wenger group. In 29, Tom was named as one of the top 1 people in the call center industry by an industry magazine. He works with our clients as a senior SQA data analyst, training development leader and Quality Assessment specialist. Tom holds a B.A. degree in speech/communication from Judson University and has been with c wenger group since 1994.

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