Interactive Voice Response (IVR) Solutions Provider Signs 60 Enterprise
Clients
Boston, MA – February 4, 2010 – Plum Voice, the leading single-source
provider of Interactive Voice Response (IVR) solutions, today announced that
it has experienced record growth for year-end 2009. The company’s success is
in part attributed to signing 60 new enterprise clients last year. In
addition, Plum Voice’s new clients have extended their contract into 2010
and will continue to use the company’s IVR platform and services.
For over nine years Plum Voice has been providing IVR hosting and systems to
companies who need to automate a business process over the phone. IVR is a
technology that automates phone calls through the use of advanced speech
recognition and touch-tone input.
Contributing to the company’s profitable year was the launch of Plum Survey
in Q3. Plum Survey is the first tool that allows users to create one survey
and distribute it over both the Internet and the telephone.
Furthermore, 98 percent of its customers renewed their service contracts in
2009, while also increasing their technology spend with Plum Voice by an
average of nearly three times the original amount.
“Companies are relying on IVR infrastructure through hosted providers to
meet their automated telephony needs. Our clients have experienced the value
of our IVR offering; it helps their businesses exceed goals and improve
customers’ self-service experience,” said Andrew Kuan, chief executive
officer, Plum Voice. “With our IVR technology, call centers are more
functional and operate with greater efficiency as personnel focuses on more
complex issues, while Plum’s technology handles more routine telecom
infrastructure operations, including redundancy, disaster recovery and
capacity planning.”
Plum Voice works with companies of different sizes and across several
industries, such as healthcare, technology, education and manufacturing to
design high-performance, versatile, and scalable IVR solutions.
About Plum Voice
With offices in New York, Boston, and Denver, Plum Voice is the leading
single-source provider of automated telephony solutions. For businesses of
all sizes that demand high-performance, versatile, scalable IVR (Interactive
Voice Response) systems, we offer a unique combination of proprietary
technology and complete professional services. For more information on
pricing and a complete list of product features, please visit
www.plumvoice.com.
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