PGi Leads the Way in Customer Care Wave of the Future; Introduces the iMeet® Community
New iMeet Social Customer Service Community Brings Users Together for Support and Thought Leadership to Drive Business Results through Better Video Meetings
ATLANTA – July 16, 2012 – PGi (NYSE: PGi), a global leader in virtual
meetings for over 20 years, today announced the public launch of the iMeet
Community, a new online forum where users can collaborate, get answers to
their iMeet technical, support and account management questions and learn
innovative new ways to drive their business goals through better video
meetings. Easily accessed from within an iMeet meeting or through any web
search engine, the iMeet Community is about delivering customer service
when, where and how users want it: it’s the customer support wave of the
future.
“For the majority of people, the Internet is now the first place they look
for answers,” said Sean O’Brien, EVP Strategy and Communications for PGi.
“Like iMeet itself, PGi built the iMeet Community to travel to users in
their inertia – to give them a way to gather information on iMeet through
means they already know and use, including web search. The iMeet Community
was built for everyone to share ideas, ask questions and get to know iMeet,
and it is part of PGi’s continuing commitment to providing the very best in
customer care.”
“Our more forward-looking customers use external communities for customer
service and have experienced tremendous benefits,” said John F. Rizzo, Chief
Marketing Officer at Jive. “Whether through web, social or chat, it’s a
growing trend among businesses, and PGi is leading the way with their new
iMeet Community. By providing an innovative approach to customer care, users
will not only connect more with the brand, but they will also take an active
role in helping other users become successful. In today’s social era,
customers are empowered – and online communities where companies are
actively listening, engaging and responding to questions are what users want
and need.”
Launched in 2011, iMeet is PGi’s next-generation, cloud-based video
conferencing product that enables up to 15 people to meet face-to-face
online – anywhere, anytime, from their desktop, tablet or mobile device.
iMeet combines best-in-class video, web and audio conferencing technologies
and brings a refreshingly human experience to online meetings. The new iMeet
Community is built on the Jive Software platform. Jive Software is the
world’s leading provider of social business solutions.
Sign-up for your own iMeet room free for 30 days at imeet.com and join the
conversation online by visiting the iMeet Community.
About Premiere Global Services, Inc. ? PGi
PGi has been a global leader in virtual meetings for more than 20 years. Our
cloud-based solutions deliver multi-point, real-time virtual collaboration
using video, voice and file sharing technologies. PGi solutions are
available via desktops, tablets or mobile devices, helping businesses
worldwide be more productive, mobile and green. PGi has a global presence
in 25 countries and an established base of more than 35,000 enterprise
customers, including 75% of the Fortune 100T. In the last five years, we
have hosted more than 725 million people from 137 countries in over 65
million meetings. For more information, visit us at http://www.pgi.com.
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Statements made in this press release, other than those concerning
historical information, should be considered forward-looking and subject to
various risks and uncertainties. Such forward-looking statements are made
pursuant to the “safe harbor” provisions of the Private Securities
Litigation Reform Act of 1995 and are made based on management’s current
expectations or beliefs as well as assumptions made by, and information
currently available to, management. A variety of factors could cause actual
results to differ materially from those anticipated in Premiere Global
Services, Inc.’s forward-looking statements, including, but not limited to,
the following factors: competitive pressures, including pricing pressures;
technological changes and the development of alternatives to our services;
market acceptance of new cloud-based, virtual meeting services, including
our iMeetR and GlobalMeetR services; our ability to attract new customers
and to retain and further penetrate our existing customers; risks associated
with challenging global economic conditions; price increases from our
telecommunications service providers; service interruptions and network
downtime; technological obsolescence and our ability to upgrade our
equipment or increase our network capacity; concerns regarding the security
of transactions; future write-downs of goodwill or other intangible assets;
greater than anticipated tax liabilities; restructuring and cost reduction
initiatives and the market reaction thereto; our level of indebtedness;
risks associated with acquisitions and divestitures; the impact of the sale
of our PGiSend business; our ability to protect our intellectual property
rights, including possible adverse results of litigation or infringement
claims; regulatory or legislative changes, including further government
regulations applicable to traditional telecommunications service providers
and data privacy; risks associated with international operations and market
expansion, including fluctuations in foreign currency exchange rates; and
other factors described from time to time in our press releases, reports and
other filings with the Securities and Exchange Commission, including but not
limited to the “Risk Factors” section of our Annual Report on Form 10-K for
the year ended December 31, 2011. All forward-looking statements
attributable to us or a person acting on our behalf are expressly qualified
in their entirety by this cautionary statement.
