Permira Funds Complete Acquisition of Genesys from Alcatel-Lucent


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GUERNSEY, Channel Islands–(BUSINESS WIRE)–Permira, the European private
equity firm with global reach, today announced that a company owned by the
Permira funds has successfully completed the acquisition of Genesys, a
global expert in contact center technology software, from Alcatel-Lucent
(Euronext Paris and NYSE: ALU). Technology Crossover Ventures and certain
co-investors of the Permira funds also participated in the transaction. The
transaction values the company at USD$1.5 billion.

With the backing of the investor group, Genesys will continue to provide
market-leading contact center products and solutions to clients around the
world while enhancing its core product portfolio and strengthening its
offering in the growing areas of cloud computing, analytics, workforce
optimization, process workflow and social engagement. This array of
capabilities and solutions enables businesses to harness the data from
customer interactions to increase efficiency, improve sales efforts and
continuously improve client experiences.

The Company will remain headquartered in Daly City, CA, and continue to be
led by Chief Executive Officer Paul Segre and the existing senior management

About Genesys

Headquartered in Daly City, CA, Genesys is one of the leading suppliers of
enterprise software and solutions that enable best-in-class customer service
for companies and organizations. With over forty-five offices worldwide,
Genesys software directs more than 100 million customer interactions every
day for 2,000 companies and government agencies in 80 countries.

About Permira

Permira is a European private equity firm with global reach. The Permira
funds, raised from pension funds and other institutions, make long-term
investments in companies with the ambition of transforming their performance
and driving sustainable growth.
Founded in 1985, the firm advises funds with a total committed capital of
approximately $30 billion. Over the past 26 years the Permira funds have
made nearly 200 private equity investments, over 30% of which have been in
the sector of Technology, Media & Telecom (“TMT”). The Permira funds have a
long track record of investing in successful technology companies around the
world, including Asia Broadcast Satellite, debitel, Freescale, NDS and TDC.

For more information visit:

Genesys Sets Course for New Future
Customer Experience Software Leader Officially Enters into Next Stage of
Growth as a Stand-Alone Company – Backed by Marquee Investors Permira Funds
and Technology Crossover Ventures


. 100% focus on customer experience – A world-leading provider of customer
service and contact center software and services, Genesys now operates as a
stand-alone company with a sole focus to save the world from bad customer

. Committed to innovation- Genesys provides a single software platform to
seamlessly manage customer service across the enterprise and drive today’s
new customer conversation – spanning the contact center, web, social media,
and mobile. Today, Genesys offers a unique set of solutions leveraged by
over 60 percent of the Global 100, and in 2012 it intends to further extend
its leadership position by increasing R&D by 14 percent.

. Proven and experienced management team – Genesys continues to be led by
its long-standing President and Chief Executive Officer Paul Segre and its
highly experienced management team with a proven track record of success and

. Backed by leading investors – the Permira funds and Technology Crossover
Ventures (TCV) bring solid financial backing and active strategic counsel to
help guide company growth and success.

Supporting Quotes

“Today we are building on the incredible story that is Genesys and launching
the company into its new future,” said Paul Segre, President and Chief
Executive Officer, Genesys. “We’re now backed by the best in the business in
the Permira funds and TCV, and we have the industry’s most unique
combination of customers, partners and people to innovate around the
customer experience. We are on a singular mission to save the world from bad
customer service.”

“Genesys is generating a level of excitement in the market that we have not
seen recently, and we are thrilled to be part of this evolving story,” said
Brian Ruder, partner and head of the Menlo Park. Calif. office, Permira
funds. “We believe the company is not only poised for solid growth, but its
unique mix of talented people, leading and disruptive technology and
blue-chip customer base creates opportunities to transform the customer
service and contact center markets.”

Supporting Resources
Permira funds’ original news release:

About Genesys

Genesys is the world’s leading provider of customer service and contact
center software and services – with a 100% focus on customer experience.
With more than 2,000 customers in 80 countries, Genesys is uniquely
positioned to help companies bring their people, insights and customer
channels together to drive today’s new customer conversation. Genesys
software directs more than 100 million interactions every day from the
contact center to the back office, helping companies deliver fast, simple
service and a highly personalized cross-channel customer experience. Genesys
software also optimizes processes and the performance of customer-facing
employees across the enterprise.
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