Self-Service Knowledgebase, Scalability and Bilingual Support Made
Parature’s Cloud-based Customer Service Software a Clear Winner for
PeopleMatter
HERNDON, VA – May 30, 2012 -Parature (www.parature.com), a global leader in
cloud-based customer service software, announced today that PeopleMatter
(www.peoplematter.com), provider of the only integrated talent management
solution specifically built to serve hourly workforces, has chosen the
company to provide the customer service software for its support portal
(http://support.peoplematter.com).
“Parature is providing us with a multichannel support platform that
ultimately creates a better experience for all of our customers,” said Mark
Deaton, Vice President of Customer Experience of PeopleMatter. “Parature’s
customer service platform allows us to scale our client-facing support
portal as we grow. Their solution gives us the opportunity to provide better
bilingual service, as well as offer self-help content. These features made
Parature an obvious choice for us as we continue to grow and seek better
ways to support our customers.”
Using Parature’s cloud-based service, PeopleMatter can now provide a
customized self-service knowledgebase with EasyAnswer T auto suggested
answers to look up frequently-asked questions anytime, from anywhere. This
not only strengthens PeopleMatter’s own internal efficiencies, but it
provides their clients a simple way to find answers and information.
PeopleMatter customers can also submit trouble tickets on the support portal
or chat live with a customer service representative, a feature that has been
frequently used since the Parature implementation.
With Parature’s bilingual support, PeopleMatter also has a new way to engage
and communicate with its Spanish-speaking clients, which has been a priority
for the company as its user base continues to expand.
“PeopleMatter is very committed to customer service; given the industry they
are in, they understand how critical it is to provide great service to their
clients,” said Duke Chung, Chairman and Co-Founder of Parature. “As a
SaaS-based provider, PeopleMatter also knew how important it was to select a
cloud-based customer support provider. Parature’s scalability enables us to
the needs of PeopleMatter as they grow. We are very excited about this
partnership and are proud to power PeopleMatter’s support portal so they can
continue providing superior customer service to all of their clients.”
About PeopleMatter
PeopleMatter provides the only comprehensive talent management solution for
the service industry. We help employers identify, develop and engage
dependable talent to provide exemplary customer service. PeopleMatter’s
platform of HR tools handles hiring, scheduling, learning, recognition and
performance management. Our integrated technology manages the process, so
employers can focus on the talent. PeopleMatter. The name says it all.
PeopleMatter is headquartered in Charleston, S.C., and on the Web at
www.peoplematter.com, @peoplematterhr and facebook.com/PeopleMatter.HR.
About Parature
Parature is the industry’s leading provider of cloud-based customer
engagement solutions and is used to support over 40 million end users
worldwide. Parature empowers customer service organizations to monitor,
manage, resolve and respond to a high volume of service issues across
multiple communication channels, including the growing number of
service-related conversations that are happening every day within social
media channels. With more than a decade of experience, Parature delivers
support and social media engagement and management solutions to mid-size and
enterprise organizations across a wide variety of industries. Parature is
among Inc. Magazine’s Top 100 Fastest Growing Private Software Companies and
is the recipient of numerous product, technology, and leadership awards.
Parature is used by some of the world’s most innovative organizations,
federal agencies and companies, including Tagged, Evernote, Threadless and
PeopleMatter. Parature is headquartered in Herndon, Virginia. For more
information, visit www.parature.com , follow @parature on Twitter, or like
us on Facebook at facebook.com/parature.
