February 5, 2010 — Vertex, a leading international Customer Management Outsourcing business with clients in the private and public sectors, has appointed Paul Abel as Global Head of Business Development and Strategy.
In the newly created role Paul will be responsible for refining and implementing the company’s business strategy and leading its global commercial and marketing activities.
Commenting on Paul’s arrival, Paul Sweeny, Vertex CEO said: “We intend to grow our offer and presence globally. We will do this by adding-value to the business of our clients’ so they thrive in increasingly complex environments. Paul’s arrival, and contribution within this new role, will be of fundamental importance in delivering this ambition. I am delighted that he is joining the business.”
Paul joins from Accenture where he was a partner in the Utilities and Energy practice and was responsible for several large outsourcing wins and contract negotiations over the past five years. Prior to that he spent 12 years with Cap Gemini Ernst & Young in various senior executive roles involving strategy development, company acquisitions, the integration of those acquisitions, outsourcing sales and negotiations as well as a number of regional CFO roles.
Commenting on his appointment, Paul said: “This is a very exciting time to be joining Vertex as it uses its scale and leading capabilities to make a real difference to clients, customers and the bottom line.”
About Vertex
• Vertex is a leading international Business Process Outsourcer (BPO) and Customer Management Outsourcing business (CMO) with clients in the private and public sectors.
• Founded in 1996 it has grown to become one of the largest UK BPO companies (source: Ovum); the number one UK CMO provider (Source: Nelson Hall) and the market leader in Customer Management Services for Utilities in North America.
• It provides a range of transformational service solutions to deliver winning outcomes for our clients in the areas of:
o BPO & CMO
o IT Applications, Services and Products
o Consulting and Transformation
o Debt Management and Special Servicing
o Decision Sciences
• Vertex employs over 8,000 people who span 3 continents and 70 locations, delivering solutions to a wide range of clients 24/7, supporting 45 million customers internationally.
• Annually it processes 28m payment transactions valued at £1.7 billion and handles 20m inbound calls. It prints and dispatches 45 million documents and process 2.7m items of incoming mail each year.
