ParkMobile Deploys Cashless Parking Solution for Mobile Callers in U.S.

0
44

Share on LinkedIn

Powered by VoltDelta OnDemand Voice Recognition

Blue Bell, PA, December 1, 2009 – VoltDelta OnDemand Solutions is providing
the voice recognition and telephony resources for ParkMobile’s ‘cashless’
parking solution in Grand Rapids, Michigan. The first of its kind deployed
in North America, this service works to uniquely generate revenue while
reducing costs for Michigan’s second largest city by allowing visitors to
use their cell phone and credit card instead of pocket change to pay for
parking meter use.

Callers initially register for “pay by phone” by calling ParkMobile’s toll
free number and speak their license plate number and credit card
information. Once registered, callers simply dial-in to indicate the zone
they are parking in. The system immediately identifies the caller from
their cell phone number making each transaction simple and easy. Motorists
can also opt to receive text message alerts prior to the expiration time.
The service covers all parking modes such as digital permits, cashless on
and off- street parking, electronic enforcement and also offers seamless
integration with congestion charging.

VoltDelta, which currently handles more than 2.4 billion calls and 2 billion
SMS messages per year, provides the voice recognition and telephony
resources to enable the Park Mobile cashless application and has the ability
to manage peak call volumes with confidence. Its OnDemand model means that
there are no capital expenditures required of any city deploying a
ParkMobile solution.

“VoltDelta assists ParkMobile in delivering outstanding customer care for
mobile callers in part by overcoming one of the most challenging issues in
voice recognition; successfully recognizing the unconstrained string of
letters and digits found on license plates.” said Albert Bogaard, CEO of
Parkmobile North America, Inc. “We are pleased to be able to take advantage
of VoltDelta’s innovative technology and voice user interface experience as
we expand our services in North America and throughout the world.”

Impacting lifestyles by eliminating the “run to feed the meter”
inconvenience is only one of the value propositions offered by ParkMobile.
Cities and municipalities also benefit as they continue to struggle with
costs associated with meter collections while also endeavoring to maximize
parking revenues. ParkMobile addresses both issues by automating revenue
collection while making it more convenient to fill the meter on time.

“ParkMobile is an excellent example of how innovative voice self-service
delivered in an OnDemand model can positively impact an everyday task such
as parking while at the same time benefitting local government”, said Terry
Saeger, SVP and GM of VoltDelta OnDemand. “VoltDelta is looking forward to
continuing to work with ParkMobile by providing the telephony scale and
reliability for a growing population of callers along with remarkable voice
recognition resources to enhance the ParkMobile experience.”

To use the ParkMobile service by phone, motorists can register by calling a
toll-free 1-800 number. Grand Rapids is the first of several U.S. cities
where it will be rolled out in the coming weeks. Others will be announced
shortly. Service for parts of Canada is also planned.

About ParkMobile

Parkmobile is the only supplier in the world to offer seamlessly integrated
end-to-end solutions for electronic parking. The company’s services cover
all parking modes including digital permits, cashless on and off- street
parking, electronic enforcement as well as seamless integration with
congestion charging. With offices across Europe and North America, we
assist councils and parking operators to manage their parking policies and
procedures effectively in order to provide better services to businesses and
residents. Find out more at www.parkmobile.com.

About VoltDeltaR On-Demand Solutions

Part of Volt Information Sciences (NYSE: VOL), VoltDelta OnDemand provides
automated voice recognition and Contact Center On Demand (CCOD) solutions
that enable and enhance customer care while automating core processes to
help reduce costs. The company supports more than 2.4 billion calls and 2
billion SMS messages per year with 99.99% reliability and international
reach to enhance customer care for leading organizations worldwide. For
more information, please visit: www.voltdelta.com/OnDemand

News Editor
CustomerThink offers a free news posting service for press releases relevant to our community. To submit your press release to our news editor, send an email to [email protected] with the press release headline and main content in the email subject line and body, respectively. That's it! Approved press releases will appear in our news category within one business day of submission.

ADD YOUR COMMENT

Please use comments to add value to the discussion. Maximum one link to an educational blog post or article. We will NOT PUBLISH brief comments like "good post," comments that mainly promote links, or comments with links to companies, products, or services.

Please enter your comment!
Please enter your name here