Parature Announces Winter 2010 Customer Advisory Council

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Esteemed Parature Customers Gather to Share Valuable Ideas on Future Products and Services

VIENNA, VA – February 8, 2010 – Parature, a global leader in on-demand customer service software, announced today its winter 2010 Customer Advisory Council, a strategic group of esteemed Parature customers who will contribute to the enhancement and improvement of Parature Customer Service™ software by sharing their valuable ideas and information with Parature’s executive team. The fourth of the semi-annual meetings commenced at the Hotel Del Coronado in San Diego, CA, January 25-26, 2010.

The members of the winter 2010 Parature Customer Advisory Council include: American Chemical Society, Coremetrics, Elsevier, e-MDs, Enterprise Mobile, Hitachi Data Systems, Hobsons EMT, IGN Entertainment, McClatchy Interactive, Miami Dade College, Presidium Inc., Rosetta Stone, Seatwave, TMA Resources, Trapeze Networks, Virtual Professionals LLC, Vision Critical, Wharton School of Business, Thomson, and Xirrus, Inc.

“The Parature Customer Advisory Council is one of several channels we leverage to guide the vision of Parature Customer Service software, ensuring that we continue to bring the most innovative and comprehensive support suite to market,” stated Parature CEO, Tim Davenport. “This group is comprised of individuals from a cross section of industries we serve, and we feel very fortunate to have such a diverse group of professionals on our advisory council. We look forward to obtaining invaluable insight that will be integral to fulfilling our commitment to our customers’ success and to improving their customers’ service experience.”

Parature enables any organization to fundamentally change the way they support their customers through its Software-as-a-Service (SaaS) delivery and integrated, intuitive design that empowers organizations to better and more efficiently serve, support, engage with and retain customers in today’s Web world. The seamlessly integrated suite of Parature Customer Service™ software modules allows organizations to effectively manage all of their support needs without additional hardware, software and IT expenses. Parature integrates everything in one dynamic, unified system to increase efficiency across entire organizations, improving processes among customer support, operations, development and sales.

Parature, Inc.
Parature, a leader in on-demand customer service software, makes it possible for any business to leverage the Internet to provide outstanding customer service. The company’s software-as-a-service (SaaS) delivery and integrated, intuitive design enables organizations to better and more efficiently serve, support, engage with and retain customers in today’s Web world. Founded in 2000, Parature received the 2007, 2008 and 2009 Product of the Year Award from Customer Interaction Solutions magazine and has been named to the Inc. 5000 list of Fastest Growing Private Companies in America. Parature has been named to both the Washington Business Journal’s list of Best Places to Work and The Washingtonian list of Great Places to Work. Headquartered in Vienna, Virginia, Parature is at work in organizations of all types and sizes, and helps support millions of end users worldwide. For more information, visit www.parature.com or follow @Parature on Twitter.

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Parature, 8000 Towers Crescent Dr. Ste. 800, Vienna, VA 22182 United States

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