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SurveyMonkey announces AI generated surveys

News Editor -

Fixing a Toxic Culture

Annette Franz -

4 essential books every startup founder should read at least once

Wiktor Żołnowski -

Navigating the Evolution: An Analysis of Intelligent Data Processing Trends

Richa Pokhriyal -

Harnessing AI to Become Frictionless. Part 1: Simpler, Smarter IVR Systems

Bill Price -

Bridging the Service Gap: How AI Transforms the Service Lifecycle – and All of the Jobs Involved

Assaf Melochna -

6 Reasons Shoppers Abandon Their Cart (+ How to Stop it from Happening)

Syed Balkhi -

How to Sell to Major Accounts That Love Your Competitor

Dave Kurlan -
AI in Sales

The Secret to AI is the Key to Better Sales Calls

Julie Thomas -

Closing Contact Centers Will Create More Opportunities For Careers In CX

Mark Hillary -

Why Operational Innovation is the missing ingredient to enable Generative AI

Paul Weald -

Leveraging Performance Metrics in Pre-Employment Testing: A Comprehensive Guide for Hiring Success

James Peters -

Products in the “long tail” of martech have a wide range of different strategies and aspirations

Scott Brinker -

[Book Review] A Must-Read Explanation of the Science Behind Why People Buy

David Dodd -

Donorbox Surpasses a Monumental $2B in Charitable Transactions: Powering Nonprofits in Creating Positive Change

News Editor -

GoTo Announces Nearly 60 Powerful Security Features, New Integrations, and AI Advancements to Meet Evolving Digital Workplace Needs

News Editor -

Putting People First: the path to Customer Centricity, essay

Sharon Drew Morgen -

Value and Mind-Set

Gautam Mahajan -

How You Can Predict and Avoid Customers Changing Their Minds

Colin Shaw -

Why Automation is an Essential Customer Experience Tool

Chalmers Brown -
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