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Will Hummer and Saturn Ever be the Same? What a Global Recession Does to Brand Management

Jim Barnes -

Is Organizational Trust in Short Supply?

Alan See -

Three Ways Shopper Intercept Interviews Get the Job Done!

David Rich -

Progressive Thinking About Pricing

Lior Arussy -

Envision vs. Verint “Smackdown” on Speech Analytics for SMBs, but the Cloud is up Next

Bob Thompson -

Optimizing Website Conversion: Real-time Monitoring and Abandonment Follow-up

Charles Nicholls -

What Can Business Learn from Nonprofit Organizations about Inspiring Customers?

Terry Barber -

What is Sales 2.0?

Barry Trailer -

CBM News: Is Affordable ROI for Speech Analytics Finally Here?

David Sims -

Lithium Acquires Moderation Platform Leader Keibi Technologies

News Editor -

Jackson Hewitt Taps RightNow On Demand CRM

News Editor -

Microsoft Dynamics CRM targeting user adoption issues

Will Horton -

Forget Customer Feedback!

Chip Bell -

Did NBC Abandon Loyal Customers By Switching from Jay to Conan?

Dick Lee -

Stop Promising – It’s Execution Time

Lior Arussy -

Do you already “Bing” or still “Google”

Axel Schultze -

“Lean IT” Begins with the Application

Jake Sorofman -

Emergency Department On-Call Physician Management System Developed with John C. Lincoln Health Network

News Editor -

New Old Timey Customer Service

Chip Bell -

Take Out the Papers and the Trash

Chip Bell -
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