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eyes lips face Leverages Live Chat to Ensure Personal Touch for Makeup Purchases

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Notes on CRM implementation

Richard Boardman -

Consona CRM Product Lines Attain KCS v4 Verified Status

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Customer Experience Program: “Where Do I Begin?”

David Rich -

Genesys Evolution to “Dynamic Customer Engagement”

Nicolas de Kouchkovsky -

Stats and Case Studies for Communities from Lithium

Esteban Kolsky -

There Are So Many Weeds It is Hard To See the Forest From The Trees – Leading Customer Service

Susan Hoekstra -

Predictive Analytics World Follows Acclaimed Debut with October Conference in Washington DC

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Clarabridge Launches Content Mining Platform(tm) Version 3.3, Provides First Enterprise-Class Text Analysis Platform

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CBM News: Giant Sea Slug “Option” for CRM, Social Media

David Sims -

Customer Experience Management: 10 Best Practices to Create Real Business Value

Shaun Smith -

TreeHouse Interactive Sees 20% New Customer Growth Year-To-Date

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Speech Analytics: Mining Business Insight from Customer Voices

Bob Thompson -

Trion Finds the Fuze Suite a Good Fit for Website & In-Game Customer Support

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Stunningly Awful Demo Evolution – Have You Ever Seen Demos Get Shorter?

Peter Cohan -

United Planet makes time recording easy with new web-based intranet application

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Companies failing to communicate relevantly even with existing customers

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New Force.com VAR Program Gives Resellers a Path to Success in the Cloud

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Asigra Named Among “10 Canadian Cloud Solutions to Watch”

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Sexy, Adventurous, Trendsetting Retailer GUESS Selects nGenera CIM to Power Online Interactions

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