Replaces Standalone Recording Devices for Compliance, Performance and Forensics
CHICAGO, IL – Voice recording solutions provider OrecX and communications interoperability company NICS have teamed up to provide utility and public safety organizations simplicity in communications recording. The RAVIN™ technology allows organizations to streamline communications recordings for regulatory compliance, quality assurance, and forensics filing.
RAVIN is a NICS product suite that provides interoperability between communication technologies, including OrecX technology to record voice conversations on phones, PCs, PDA’s, two-way radios, PBX Systems, Emergency Notification Systems, IDEN and Satellite networks through only one device. Using OrecX, RAVIN logs the conversations in one place for neat, easy reference.
Utility and public safety organizations traditionally use separate recording boxes for each voice signal. With RAVIN, organizations can consolidate these resources and keep data central and accessible.
The solution is so comprehensive and unique that Pacific Gas and Electric recently implemented RAVIN into their communications channels. Other utility companies with direct applications for RAVIN include petrochemical producers, refineries, and gas and energy producers.
“For utility companies, the OrecX solution we’ve built into our RAVIN product suite records and logs phone calls for quality assurance on customer interaction and other calls for consistency with compliance rules,” said Tim Willoughby, managing partner at NICS. “We chose OrecX because it is powerful and adaptable to any voice medium – proving consistent with the purpose of RAVIN. The direct applications of the RAVIN’s recording capability are numerous.”
RAVIN’s recording capabilities are also useful for public safety organizations like first responders and 911 call centers, who communicate using many different voice mediums. Beyond quality assurance and compliance issues, public safety organizations use recorded communication for forensics purposes.
“Sometimes public safety call centers need to have recorded conversations for evidence in the courtroom and elsewhere,” mentioned Bruce Kaskey, OrecX’s co-founder and COO. “OrecX is confident in the success of RAVIN because NICS staff members are experts in markets like 911 call centers. Our technical teams have worked together to develop one piece of the highly capable puzzle that is RAVIN.”
RAVIN solves communications interoperability problems, decreases communications costs, and introduces new communications capabilities by connecting users over IP networks with standards-based hardware and software. The OrecX system is a key suite to the wide range of capabilities included in RAVIN.
About OrecX
Chicago based OrecX provides open source VoIP recording solutions at a fraction of the cost of proprietary recording applications that often run $1,000-$4,000 per user. OrecX is the primary developer and sponsor of the Oreka open source call recording project hosted on sourceforge.net (www.oreka.org). More than 37,000 users have downloaded the open source version of Oreka has received accolades from Linux World, Unified Communications Magazine, and VON Magazine. For more information, please visit: www.orecx.com.
About NICS
NICS is a full service network integrator and an industry pioneer in voice and radio over IP technology products. The company designs and builds turnkey solutions that enable real-time, secure, group communications over the IP networks linking multiple communications technologies. The company’s technology is secure, standard-based and highly scalable. NICS is based in Draper, Utah and can be contacted through its Web site at www.nicserv.com.
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