Online Campaign Against Verizon’s New “Convenience Fee” Goes Viral


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In less than two hours, 50,000 consumers have signed a rapidly growing petition on calling on Verizon to stop plans for a new $2 fee for certain online payments.

WASHINGTON, DC – Molly Katchpole, a Verizon customer and recent college graduate from Washington, DC, who successfully used to pressure Bank of America to drop its proposed debit card fee earlier this year, has launched an explosive new campaign calling on Verizon Wireless to stop its plans to implement a new $2 “convenience fee” for single bill payments by phone or online. Over 35 other Verizon customers have started similar campaigns on in the last 24 hours.

Molly created the petition after news surfaced Thursday about the fee. Within hours, 50,000 consumers signed Katchpole’s petition. The rapid growth of the petition shows widespread rejection of the new fee among Verizon Wireless customers like Katchpole, who was recently featured by TIME magazine as a leading protester in its Person of the Year issue.

“Verizon’s plan to force more fees on their customers shows just how out of touch they are,” said Katchpole. “There’s a consumer revolution happening online that’s changing the power dynamic between consumers and corporations. We’re watching, we’re acting, and we will successfully challenge bad corporate policies.”

Katchpole’s petition also notes that while Verizon Wireless is increasing fees for its customers, the company did not pay federal income tax from 2008 through 2010. Verizon Wireless customers also experienced service outages this week for which they will not be compensated by the company.

“It has been incredible to once again watch the rapid growth of a consumer-led campaign,” said Senior Organizer Tim Newman. “Within hours, 50,000 consumers across the country have supported Molly’s call for Verizon to drop this fee. is about empowering anyone, anywhere to demand action on the issues that matter to them, and clearly Molly’s campaign has struck a chord. Time will tell if this is Verizon’s ‘Bank of America’ moment.”

Live signature totals from Molly Katchpole’s Verizon campaign:

For more information on, please visit: is the world’s fastest-growing platform for social change — growing by more than 500,000 new members a month, and empowering millions of people to start, join, and win campaigns for social change in their community, city and country.

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