OAISYS Adds SIP Trunk Integration & Speech Analytics to Call Recording Solutions


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OAISYS Introduces SIP Trunk Integration and Speech Analytics Capabilities
for Talkument and Tracer Call Recording Solutions

Latest Enhancements Help Drive Cost Savings and Improve Contact Center

TEMPE, Ariz., March 16, 2010 – OAISYS
R, a leader in small- to medium-sized business (SMB) and enterprise-class
call recording and contact center management solutions, today announced the
introduction of SIP trunk recording and speech analytics functionality for
its TalkumentR voice documentation and Tracer interaction management

The OAISYS Talkument and Tracer
call recording and interaction
management solutions now integrate directly with SIP trunks to record calls.
This release includes capabilities to seamlessly capture call data directly
from the SIP trunk, including outside party number, start time and duration.
Coming soon, the next release will expand the call data capture capabilities
to include details from the communications platform, such as extension
participants, in addition to the SIP trunk data.

“SIP trunk services have really gained traction, especially in larger
enterprises, and can help deliver high-quality, scalable and reliable
business communications in an extremely cost-effective manner,” said Brian
Spencer, president of OAISYS. “The ability of Talkument and Tracer to
directly record SIP trunks enables us to better support enterprise-class
deployments and allows our customers to enjoy the cost-savings of SIP paired
with the proven business process optimization and revenue protection
benefits of OAISYS call recording solutions.”

In addition to the SIP-related improvements, contact centers can now export
call recordings based on pre-defined business rules, using criteria such as
call duration or agent ID, into best-of-breed speech analytics technology to
examine calls and identify issues needing resolution. Organizations
leveraging award-winning OAISYS solutions can use the speech analytics
product that best suits their individual needs to analyze call recordings
and isolate those calls containing terms or phrases with significance to
contact center management.

“We have been closely following the evolution of speech analytics in the
marketplace and its potential as a complementary solution to our core call
recording technology. We believe speech analytics has now sufficiently
matured to be a useful, reliable and affordable option for our customers,”
said Spencer.

SIP integration and speech analytics are part of the upcoming version 6.1
release of the company’s Talkument and Tracer software solutions, which is
currently available to early adopters. OAISYS is now accepting a limited
number of referrals for customers interested in participating in the early
adopter release.

Both of these feature enhancements will be demonstrated at the 2010
Convergence Summit North
, where OAISYS Limited,
the company’s UK office handling business throughout the EMEA market, will
be exhibiting March 16 and 17. OAISYS will be located at Stand Number 36.


OAISYSR (www.oaisys.com ) is a leading developer of call recording and
contact center management solutions for a wide range of organizations, from
small- to medium-sized businesses to multi-site large enterprises. The
OAISYS voice documentation and interaction management solutions help
companies within a variety of industries-including healthcare, automotive
dealerships, financial services, and the public sector-attract and retain
customers by digitally capturing phone-based interactions for simple
retrieval, playback and management. Compatible with leading business
communications system providers, including Avaya, Mitel, ShoreTel and
Toshiba, OAISYS Tracer and Talkument
applications help companies improve
risk management, quality assurance, customer retention, dispute resolution,
regulatory compliance requirements and other critical business concerns.
OAISYS is headquartered in Tempe, Ariz. OAISYS Limited is located in
Cambridge, England.

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