Novo Technologies joins Cisco Developer Network Program and announces first quality monitoring solution deployment with a large

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Contact centers with Cisco technology can now leverage Novo’s recording and
quality monitoring solutions.

Levis, Quebec, December 9th, 2009 – As a new participant in the Cisco
Developer Network Program, Novo Technologies is proud to announce that a
leading insurance company has invested in the excellence of its customer
service by using Novo’s compatible Cisco IP technology. The quality
monitoring solution implemented in the insurer’s contact centers will serve
several hundreds of agents in more than 20 sites across Canada.

The deployment announced today is one of the most extensive done so far and
illustrates the flexibility and evolutional potential of a Novo solution
running in a Cisco-powered contact center.

The solution deployed in the multi-site contact center will record both the
phones and the workstation screens of more than 400 agents on the Cisco VoIP
platform for compliance and quality management purposes.

More precisely, the selected technology is based on NovoLog IP, NovoScreen
and NovoValue. NovoLog IP will record the vocal transactions between agents
and customers while NovoScreen will capture the activity on the agent’s
screen as a conversation is taking place. The resulting recordings will be
evaluated by the supervisors using NovoValue in order to ensure the finest
service to customers and to increase agent productivity. Also, the fact that
it has a close integration with Cisco UCCE 7.5 ensures that all calls and
related data are being recorded and made available for compliance issues for
several years.

Registered partner in the Cisco Developer Network Program

Novo Technologies has been accepted in the Cisco Developer Network Program
at the Registered participation level for the unified communication
products. Membership in the Cisco Developer Network Program is offered to
companies that have a product or technology which complements or
interoperates with a Cisco product or technology.

“Joining Cisco Developer Network Program is only the first step of our
interoperability plans with Cisco, but it is an important landmark for
Novo’s growth strategy” points out Danny Blouin, VP Marketing and Sales of
Novo Technologies.

For the past 2 years, Novo Technologies has successfully deployed several IP
call recording solutions in organizations of all sizes and from diverse
sectors such as financial, governmental and judicial.

About Novo Technologies

Novo Technologies is a leading innovator and supplier of flexible,
cost-effective and adaptable call recording and quality monitoring solutions
for contact centers. With its leadership in the development and integration
of new software solutions, Novo is dedicated to help organizations to
proactively and effectively capture and manage corporate transactional
content. Consequently, organizations are able to extract business
intelligence from customer interactions thus providing their clientele with
the best customer experience.

For the last 15 years, Novo Technologies has experienced remarkable growth
and received numerous awards for its innovations. To this day, Novo has been
serving its advanced technology and superior service to hundreds of
organisations worldwide. Its solutions are implemented in contact centers of
all sizes coming from a variety of industries in North America; among which
are the top leaders in the Canadian financial and insurance industries. For
more information about Novo Technologies, please visit www.novo.ca
.

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