NOVO TECHNOLOGIES and The paisley group announce partnership to offer
SUPERIOR cUSTOMER SATISFACTION SOLUTIONS
Tight integration between leading-edge expertise and technology offers
well-rounded quality management solutions with solid bottom-line impacts for
call centers.
Black Hawk, CO, September 1st, 2010 – Novo Technologies, a leading innovator
and supplier of flexible, cost-effective and adaptable call recording
solutions, and The Paisley Group, a leading Call Center consulting company
and the premier independent measurer of Customer FulfillmentSM, Customer
CareSM and Voice Delivery in the industry today, are proud to announce a
joint partnership that will help call centers improve their customer service
quality and agent performance management. Built upon both companies’
recognized expertise, tools and proven track records, organizations now have
access to a suite of high-performance solutions targeting the most critical
call center performance areas.
Successful companies make customer satisfaction an integral part of their
business strategies. “Combining Paisley’s qualitative skills and Novo’s best
of breed recording solutions provides an unmatched set of tools for all
types of call centers” said Jeff Rudolph, President and CEO of The Paisley
Group Ltd.
Novo is dedicated to innovating and partnering with the world’s bests to
build solutions improving customer experience and overall call center
performance. “The Paisley Group is a world renowned leader in call center
quality initiatives and partnering with them is an important step for us as
it allows our customers to have access to some of the best skills in the
industry” said Danny Blouin, Vice-President -Sales & Marketing at Novo
Technologies Inc.
Paisley’s call center/telecommunications practice was established in 1987 to
address perceived imbalances between data quality, technical systems and
operations. We combine 25 years of experience with exposure to leading call
center companies and DA/OS providers worldwide. Our highly experienced staff
has over 150 years of combined experience in all aspects of call center
management, quality and statistical modeling. Paisley established the “Gold
Standard” for Customer FulfillmentSM, Customer CareSM
Voice Delivery
which are based upon traditional values of courtesy, accuracy and
productivity measures. These measurements have been developed from their
focus groups that told them what is perceived as satisfiers and
dissatisfiers. Paisley’s quality programs are the most trusted in the
industry today.
For over 15 years, Novo Technologies’ call recording solutions have been
used to build hundreds of compliance and quality management applications.
With its leadership in the development and integration of new software
solutions, Novo dedicates itself to helping organizations proactively and
effectively capture and manage corporate transactional content.
Consequently, organizations are able to extract business intelligence from
customer interactions, thus providing their clientele with the best customer
experience.
Novo’s solutions are implemented in call centers of all sizes coming from a
variety of industries in North America. For more information about Novo
Technologies, please visit us at www.novotechnologies.com
