noHold Introduces InstantSupport(TM) 5.1 to Revolutionize Client Usability and Customer Support Accuracy


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noHold Introduces InstantSupport(TM) 5.1 to Revolutionize Client Usability
and Customer Support Accuracy

Milpitas, CA. January 12, 2010 – InstantSupport is an on-demand service
solution that helps improve customer satisfaction by increasing first
contact resolution. The Virtual Agent is the key component of InstantSupport
that converses with and guides users to the most appropriate answer for
their question. Now, version 5.1 offers new features that enhance the
interactive and diagnostic qualities of noHold’s InstantSupport solution and
provide answers to the consumer faster and with more accuracy.

How can this new technology help?

-A computer manufacturer will be able to answer questions unique to a
customer’s specific model of PC.

-A telecommunications company will be able to resolve a billing issue
without human intervention.

-A phone manufacturer will strengthen its relationship with a carrier
through personalized service.

“The new features in 5.1 will empower our customers to guide prospects to
the best products and existing customers to the quickest resolution to the
problem.” – Diego Ventura, CEO, noHold, Inc.

“We have successfully migrated all of our customers to the new release and
now with the release 5.1 we are introducing new refinements and improvements
of the services introduced with the 5.x platform. The overarching goal of
the new release is to extend the reach of InstantSupport across companies’
borders by enabling collaboration between virtual agents and / or using new
applications.” – Felice Curcelli, VP Engineering & CTO, noHold, Inc.

Interactive new features:

-Version 5.1 provides all of the features in Release 5 and then some.
InstantSupport requires no programming experience and allows full control of
the solution ranging from the look and feel of the Virtual Agent, to
customizable Metrics reports.

-noHold’s Virtual Agents use a unique Natural Language Processor that allows
the end-user to have a realistic conversation with the solution. The new
features of the NLP enable the Virtual Agent to get faster, more accurate
answers to questions despite a user’s particular nuances in phrasing. These
enhancements facilitate quicker resolution rates and fewer clicks to a
solution – the makings of a satisfied customer.

-A user’s dynamic Virtual Agent experience becomes more personal with the
new Tagging sub-system that allows pertinent specifying information to be
entered while interacting with the solution. An end-user can now be guided
through filling out a complex form with peace of mind because the noHold
InstantSupport system is right there by his side.

-The new features in 5.1 allow a consumer to reach a correct solution with
fewer clicks and less keystrokes. The refining and qualifying nature of
InstantSupport 5.1 will make the user experience more conversational and can
afford a variety of functional applications such as filling a form, and
customizing results to a specific product or specific type of user. Each of
these great features can be utilized without programming experience or

About noHold, Inc.
noHold is a privately held company established in 1999 and is headquartered
in Milpitas, CA, USA (Silicon Valley). noHold is the acknowledged leader in
Web based Self-service solutions with a mission to deliver real answers to
real questions – real fast. Simple to use, easy to implement and as close to
human as you can get, noHold turns automated customer support into cognitive
customer interaction. noHold customers include Comcast, Cisco (Linksys), RIM
(BlackBerry), and a host of industry leader.

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