No Time for Customers


Share on LinkedIn

“Where does your dog sleep?” I asked my friend. “On the bed with us,” he replied. “And, how does that work out for you?” I lightly probed, trying not to invade his privacy or get TMI. He blandly responded: “The dog takes half, my wife takes half, and I take all the rest!”

His “room on the bed” saga caused me to think about similar scenarios as a customer. I had been in the bank earlier that day around 4:45 pm–the drive-in window was backed up a mile. The teller barely noticed me since she was busy counting the money in her cash drawer. It was clear she was getting ready to close her window. I later stopped at a retail store to buy a holiday present. It took a while to find a clerk to take my money—everyone was busy with post Black Friday inventory. When I finally did locate a clerk, he sent me to the other side of the store to check out since he had already closed out his register.

What’s your priority—your tasks or your customers? The holidays are super busy times. And we all have very important chores. Yet, your customers pay close attention to how much time and attention they receive. From what customers see you DO they easily conclude their priority on your list of “to-do’s”. Remember: Observation is more telling than conversation. Your “our customers are important” words are false when they fail to match your “our customers are important” actions. How much of the bed does your customer get?

Chip Bell
Chip R. Bell is the founder of the Chip Bell Group ( and a renowned keynote speaker and customer loyalty consultant. Dr. Bell has authored several best-selling books including The 9 1/2 Principles of Innovative Service and, with John Patterson, Take Their Breath Away. His newest book, Sprinkles: Creating Awesome Experiences Through Innovative Service, will be released in February.


Please use comments to add value to the discussion. Maximum one link to an educational blog post or article. We will NOT PUBLISH brief comments like "good post," comments that mainly promote links, or comments with links to companies, products, or services.

Please enter your comment!
Please enter your name here