NICE Ranked Again as Market Leader in Workforce Management by Analyst Firm DMG Consulting


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NICE also receives top marks for customer satisfaction

RA’ANANA, Israel, June 24, 2013 – NICE Systems (NASDAQ: NICE) today
announced that it has once again been recognized as the contact center
workforce management market leader by DMG Consulting LLC, with a market
share of 22 percent, based on the number of seats. For six consecutive years
NICE has been the market share leader according to DMG’s Contact Center
Workforce Management reports.

According to DMG’s 2013 Contact Center Workforce Management Market Report,
NICE was ranked for the second consecutive year as the top vendor for
customer satisfaction across ten categories measuring vendor satisfaction:
product, implementation, service and maintenance, training, professional
services, innovation, responsiveness to product enhancement requests,
communication, pricing, and overall vendor satisfaction. Among individual
components of the product category, NICE achieved a top score in 15 out of
19 categories. In the implementation and professional services categories,
NICE achieved a perfect score.

“Today’s contact centers are handling more channels than ever before,
including calls, emails, chat, short message service (SMS), social media and
possibly some non-call activities, ” explained Donna Fluss, President of DMG
Consulting. “WFM challenges include handling complex work rules and
scheduling requirements (multi-national environments, multiple languages,
time zones, at-home agents, outsourced agents, flexible shifts, etc.).
Companies increasingly need long-term planning and budgeting functionality
to plan agent staffing needs for anywhere from one to five years into the

To address the needs of today’s complex multi-site, multi-skill and
multi-channel call centers, NICE IEX Workforce Management solutions offer
the flexibility and rich set of capabilities to forecast staffing needs,
schedule representatives’ time, effectively manage daily activity, and boost
inbound sales revenue.

“We are pleased to once again be recognized as a leader in DMG’s 2013
Contact Center Workforce Management Market Report,” said Benny Einhorn,
Chief Marketing Officer at NICE. “Achieving top vendor status for product
satisfaction as well as receiving top scores for our implementations and
professional services is a testament of our commitment to providing
customers with flexible and comprehensive workforce management solutions and
services that can be adapted to their particular business environment. As
the complexity of today’s contact centers continue to grow, we are enabling
our customers to successfully meet their service objectives.”

About NICE Systems
NICE Systems (NASDAQ: NICE) is the worldwide leading provider of software
solutions that enable organizations to take the next best action in order to
improve customer experience and business results, ensure compliance, fight
financial crime, and safeguard people and assets. NICE’s solutions empower
organizations to capture, analyze, and apply, in real time, insights from
both structured and unstructured Big Data. This data comes from multiple
sources, including phone calls, mobile apps, emails, chat, social media,
video, and transactions. NICE solutions are used by over 25,000
organizations in more than 150 countries, including over 80 of the Fortune
100 companies.

Trademark Note: NICE and the NICE logo are trademarks or registered
trademarks of NICE Systems. All other marks are trademarks of their
respective owners. For a full list of NICE Systems’ marks, please see:

Forward-Looking Statements
This press release contains forward-looking statements as that term is
defined in the Private Securities Litigation Reform Act of 1995. Such
forward-looking statements, including the statements by Messer Einhorn, are
based on the current expectations of the management of NICE-Systems Ltd.
(the Company) only, and are subject to a number of risks and uncertainties
that could cause the actual results or performance of the Company to differ
materially from those described herein, including but not limited to the
impact of the global economic environment on the Company’s customer base
(particularly financial services firms) and the resulting uncertainties;
changes in technology and market requirements; decline in demand for the
Company’s products; inability to timely develop and introduce new
technologies, products and applications; difficulties or delays in absorbing
and integrating acquired operations, products, technologies and personnel;
loss of market share; pressure on pricing resulting from competition; and
inability to maintain certain marketing and distribution arrangements. For a
more detailed description of the risk factors and uncertainties affecting
the company, refer to the Company’s reports filed from time to time with the
Securities and Exchange Commission, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press release
are made as of the date of this press release, and the Company undertakes no
obligation to update or revise them, except as required by law.

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