NICE Enables Cross-Enterprise Employee Engagement with Release of New WFO Solutions


Share on LinkedIn

NICE’s offering allows organizations to incorporate collaboration and
gamification into their operations

RA’ANANA, ISRAEL, May 29, 2013 – NICE Systems (NASDAQ: NICE) today announced
the release of Workforce Management, Performance Management, and Incentive
Compensation Management versions 6.2, which include collaboration, adherence
and gamification features for greater employee engagement. The new versions
are integrated via a common interface, creating a single, easy-to-use portal
through which employees can manage their schedules, track their
compensation, and improve performance.

“Customer interactions are becoming more complex, and so organizations need
to better prepare their people to address sophisticated customer demands,”
said Yochai Rozenblat, President of the NICE Customer Interactions Group.
“Version 6.2 solutions help address this challenge by applying collaboration
and gamification technologies to more effectively measure and motivate
employee performance and to drive accountability for delivering a better
customer experience. In doing so, organizations can get closer to their

The NICE offering includes the following enhanced capabilities:

Performance Management (PM) and Incentive Compensation Management (ICM)
. Collaboration Tools – The creation of employee profile pages and activity
feeds allows companies to foster communication and collaboration.
. Gamification – Executives and frontline leaders can initiate quests and
contests to reward employees for specific behaviors and/or achievements. For
instance, today’s manual whiteboard contests can be converted into digital
badges and incentives that engage employees, speed onboarding, and help
retain top talent.

Workforce Management (WFM)
. Collaboration Tools – Companies can leverage blogs, wikis, instant
messaging, and polling to engage their employees and share best practices.
. Real-Time Adherence – WFM professionals can manage adherence to schedule
in real-time via thin client at greater speed and lower cost.
. Adherence to Local Regulations – WFM professionals can apply specific
shift policies, minimum rest times, and date range scheduling in order to
meet country-specific requirements

About NICE Systems
NICE Systems (NASDAQ: NICE) is the worldwide leading provider of software
solutions that enable organizations to take the next best action in order to
improve customer experience and business results, ensure compliance, fight
financial crime, and safeguard people and assets. NICE’s solutions empower
organizations to capture, analyze, and apply, in real time, insights from
both structured and unstructured Big Data. This data comes from multiple
sources, including phone calls, mobile apps, emails, chat, social media,
video, and transactions. NICE solutions are used by over 25,000
organizations in more than 150 countries, including over 80 of the Fortune
100 companies.

Trademark Note: NICE and the NICE logo are trademarks or registered
trademarks of NICE Systems. All other marks are trademarks of their
respective owners. For a full list of NICE Systems’ marks, please see:

Forward-Looking Statements
This press release contains forward-looking statements as that term is
defined in the Private Securities Litigation Reform Act of 1995. Such
forward-looking statements, including the statements by Messer Rozenblat,
are based on the current expectations of the management of NICE-Systems Ltd.
(the Company) only, and are subject to a number of risks and uncertainties
that could cause the actual results or performance of the Company to differ
materially from those described herein, including but not limited to the
impact of the global economic environment on the Company’s customer base
(particularly financial services firms) and the resulting uncertainties;
changes in technology and market requirements; decline in demand for the
Company’s products; inability to timely develop and introduce new
technologies, products and applications; difficulties or delays in absorbing
and integrating acquired operations, products, technologies and personnel;
loss of market share; pressure on pricing resulting from competition; and
inability to maintain certain marketing and distribution arrangements. For a
more detailed description of the risk factors and uncertainties affecting
the company, refer to the Company’s reports filed from time to time with the
Securities and Exchange Commission, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press release
are made as of the date of this press release, and the Company undertakes no
obligation to update or revise them, except as required by law.

News Editor
CustomerThink offers a free news posting service for press releases relevant to our community. To submit your press release to our news editor, send an email to [email protected] with the press release headline and main content in the email subject line and body, respectively. That's it! Approved press releases will appear in our news category within one business day of submission.


Please use comments to add value to the discussion. Maximum one link to an educational blog post or article. We will NOT PUBLISH brief comments like "good post," comments that mainly promote links, or comments with links to companies, products, or services.

Please enter your comment!
Please enter your name here