NICE Benchmark Survey Highlights Opportunities for Service Organizations to Better Engage Employees


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Tools for bottom-up collaboration and motivation are used infrequently by
enterprises and to a lesser extent than traditional, top-down approaches

RA’ANANA, Israel, July 31, 2013 – NICE Systems (NASDAQ: NICE) today
announced that a benchmark study on trends and best practices in frontline
performance management indicates that a majority of companies do not use
collaboration and gamification to improve employee engagement. Only 12
percent of companies actively solicit ideas from frontline employees, and
less than one third set daily or weekly performance goals.

Organizations that use gamification from the initial, onboarding stage drive
better business outcomes such as performance, engagement, and retention,
according to the Aberdeen Group. While technologies such as gamification can
be applied to focus the frontline every day, the NICE survey found that
companies continue to motivate performance through traditional contests, and
two in three companies run those contests less than once per month.

According to the NICE study:

. Eighty-eight percent of companies run contests and competitions to
motivate employees
. Contest kick-offs and results are most frequently communicated through
email (86 percent) and verbally (49 percent)
. The most common rewards used in contests and competitions are trophies (78
percent) and financial incentives (57 percent)
. Gaming mechanics are used infrequently, with only 31 percent of companies
exploring some form of digital rewards.

“Employee engagement is a prerequisite to delivering an exceptional customer
experience,” said Yochai Rozenblat, President of the NICE Enterprise Group.
“Other research has shown that service workers are the only type of
employees that are less engaged today than they were three years ago. In
order to remedy this, organizations should introduce bottom-up strategies
like collaboration and gamification, both of which are included in our
recently-launched NICE Performance Management v6.2 solution. We believe our
solution can help companies gain a competitive edge in the market.”

The NICE survey results are based on a sample of over 160 respondents from
more than 130 different companies, the bulk of which represent the financial
services, insurance, and telecommunications industries.

A report highlighting the main findings of the NICE Performance Management
Benchmark Study can be found here.

About NICE Systems
NICE Systems (NASDAQ: NICE) is the worldwide leading provider of software
solutions that enable organizations to take the next best action in order to
improve customer experience and business results, ensure compliance, fight
financial crime, and safeguard people and assets. NICE’s solutions empower
organizations to capture, analyze, and apply, in real time, insights from
both structured and unstructured Big Data. This data comes from multiple
sources, including phone calls, mobile apps, emails, chat, social media,
video, and transactions. NICE solutions are used by over 25,000
organizations in more than 150 countries, including over 80 of the Fortune
100 companies.

Trademark Note: NICE and the NICE logo are trademarks or registered
trademarks of NICE Systems. All other marks are trademarks of their
respective owners. For a full list of NICE Systems’ marks, please see:

Forward-Looking Statements
This press release contains forward-looking statements as that term is
defined in the Private Securities Litigation Reform Act of 1995. Such
forward-looking statements, including the statements by Messer Rozenblat,
are based on the current expectations of the management of NICE-Systems Ltd.
(the Company) only, and are subject to a number of risks and uncertainties
that could cause the actual results or performance of the Company to differ
materially from those described herein, including but not limited to the
impact of the global economic environment on the Company’s customer base
(particularly financial services firms) and the resulting uncertainties;
changes in technology and market requirements; decline in demand for the
Company’s products; inability to timely develop and introduce new
technologies, products and applications; difficulties or delays in absorbing
and integrating acquired operations, products, technologies and personnel;
loss of market share; pressure on pricing resulting from competition; and
inability to maintain certain marketing and distribution arrangements. For a
more detailed description of the risk factors and uncertainties affecting
the company, refer to the Company’s reports filed from time to time with the
Securities and Exchange Commission, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press release
are made as of the date of this press release, and the Company undertakes no
obligation to update or revise them, except as required by la.

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