nGenera CIM’s nGen KB in a Box Offers All Elements for Successful Knowledge Management


Share on LinkedIn

Enterprise Knowledge Base, One Year Free Maintenance, and Consulting Services to Deploy the Solution in 30 Days or Less All Included in Special, Limited-Time Promotion

Bellevue, Wash. – October 15, 2009 — nGenera Customer Interaction Management (CIM), a division of nGenera Corporation and a global leader in next-generation customer experience software solutions, today announced nGen Knowledgebase (KB) in a Box, a special, limited-time promotion. For the first time ever, companies can buy enterprise-edition nGen Knowledgebase with one year of free maintenance and deployment services needed and be up and running within 30 days.

“Successful knowledge management requires equal parts of people, process and technology. ‘nGen KB in a Box’ provides not only an industry-leading set of knowledge tools, but the services and training needed to make the project a success,” said John Ragsdale, VP Research at the Service & Support Professionals Association (SSPA).
The award-winning nGen Knowledgebase streamlines the entire content management and distribution process for companies to share information with employees, customers, and partners. This flexible, self-learning knowledge management solution captures and presents accurate information to customers in Web self-service mode and to agents through a flexible portal within a simple agent interface—generating exceptional cost savings and ensuring customer loyalty.

For this special promotion, nGenera CIM has developed a package that is easily configured to meet an organization’s unique business process and content needs. The services included in this special promotion are the Product Immersion Workshop, Solution Business Assessment, Configuration Workshop, and the Post-Production Workshop.

The nGen KB in a Box promotion also comes with one full year of maintenance, which includes 24/7 technical support as well as access to new releases and updates.

The OnPremise enterprise-level nGen Knowledgebase offered in this promotion includes Enterprise Knowledge Management with unlimited users and authors, unlimited portal visits, unlimited search queries, a single content repository, and one non-production server license.

“This offer makes our enterprise knowledge base solution very accessible to organizations, and with its rapid deployment time frame, they will start realizing ROI and benefits immediately,” said nGenera CIM General Manager, Wade Pfeiffer.

The nGen KB in a Box promotion is available worldwide until December 31, 2009. For more information on this promotion, visit

About nGenera Customer Interaction Management
nGenera Customer Interaction Management (CIM) is the global leader in next-generation customer experience solutions. Customers report increased customer satisfaction and measurable cost savings within six months of deployment. With 250% customer growth over three years, more companies trust their customer experiences to nGenera Customer Interaction Management. Customers include Canon, Dell, eBay, Epson, Ford, Microsoft, P&O, Scottrade, Sharp, Siemens, Sky Bet, Sony, and Sprint. For more information, visit

News Editor
CustomerThink offers a free news posting service for press releases relevant to our community. To submit your press release to our news editor, send an email to [email protected] with the press release headline and main content in the email subject line and body, respectively. That's it! Approved press releases will appear in our news category within one business day of submission.


Please use comments to add value to the discussion. Maximum one link to an educational blog post or article. We will NOT PUBLISH brief comments like "good post," comments that mainly promote links, or comments with links to companies, products, or services.

Please enter your comment!
Please enter your name here