Insight-To-Action Provides SugarCRM, Marathon Sports and IT World Canada
with a 360-Degree View of Customers and Influencers Across Social and
Traditional Channels
Milpitas, Calif. – April 9, 2013 – NextPrinciples, a leader in social
analytics and engagement, today announced SugarCRM, Marathon Sports and IT
World Canada as customers of its recently launched Insight-To-Action
platform with Sugar, the market-leading customer relationship management
(CRM) platform. NextPrinciples’ newest customers are using Insight-To-Action
for a variety of use cases, including customer care, event and campaign
management and sales lead generation. Insight-To-Action is unique in that it
allows companies to easily integrate social interactions and analytics into
CRM systems like Sugar.
“Insight-To-Action is a comprehensive solution that offers companies
cross-channel integration between social channels such as Twitter with more
traditional channels including call centers,” said Satya Krishnaswamy, CEO
and founder of NextPrinciples. “We are thrilled to offer our new customers
with a 360-degree view of their customers and prospective customers, as well
social engagement and actionable analytics in real time that can be
integrated with Sugar.”
SugarCRM, the company that makes every user a customer expert, selected
NextPrinciples’ platform for ongoing community management across its various
social properties. “We are using Insight-To-Action to monitor and measure
the reach, engagement and impact of campaigns and events,” said Martin
Schneider, CRM evangelist at SugarCRM. “Having social tools integrated
directly into SugarCRM allows marketing, sales and support professionals to
quickly identify and take action around brand-related activity across a wide
mix of social channels.”
Marathon Sports has deployed NextPrinciples’ platform to learn customer
preferences and measure metrics to analyze the impact of activities across
its many social channels. As the leading sportswear retailer in Latin
America, Marathon Sports can now integrate social conversations and
analytics into Sugar, making it easier to track leads and address support
issues identified on social channels.
Visability, the inbound marketing arm of IT World Canada, is using
NextPrinciples’ solution to deliver innovative and highly successful social
media brand awareness and lead generation campaigns to some of the leading
technology and channel companies. “We know that our campaigns generate
results,” said Fawn Annan, president and publisher of IT World Canada. “With
NextPrinciples, we can effectively measure and report our activities and
results – over and above the leads we generate.”
“Whether to generate sales leads, provide consistent customer care or view
insightful analytics, Insight-To-Action is giving brands the capabilities
they want and need to truly connect with their customers,” said Ted
Sapountzis, head of marketing and product management of NextPrinciples. “We
are thrilled to bring on board three new customers that can leverage
NextPrinciples’ platform to develop stronger relationships with their social
media contacts.”
To hear more about how NextPrinciples’ three new customers are using
Insight-To-Action, attend Wednesday’s session at SugarCon, SugarCRM’s annual
customer, developer and partner conference currently taking place, at the
Waldorf Astoria in New York City, where SugarCRM’s Martin Schneider,
Marathon Sports’ Jaime Morillo and IT World Canada’s Jim Love will join
NextPrinciples’ Satya Krishnaswamy on stage for the following session:
. 1:45-2:20 p.m. EDT Wednesday, April 10: Social + CRM = CRM: How
Social Can Help Fulfill the Promise of a Delightful Customer Experience.
About NextPrinciples
Based in Milpitas, Calif., NextPrinciples was founded in 2010 and has
pioneered Insight-To-Action, an integrated social analytics and engagement
platform designed to help medium-to-large organizations create, manage and
monitor lasting relationships with customers, influencers and prospective
customers through all channels, social or otherwise. NextPrinciples has
technology and go-to-market partnerships with Microsoft and SugarCRM and has
gained recognition by many institutions such as SNCR, Enterprise 2.0
conference, CRM Idol and most recently ZDNet’s CRM Watchlist 2013.
For more information:
– Visit www.nextprinciples.com
– Follow on Twitter www.twitter.com/nextprinciples
– Follow on LinkedIn www.linkedin.com/company/nextprinciples
– Like on Facebook www.Facebook.com/nextprinciples
