NextiraOne achieves re-certification as Genesys Gold Suite Certified Partner in Italy and Iberia regions


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Paris, 14 January, 2010 – NextiraOne, Europe’s leading expert in communications services, has today announced its subsidiaries in Iberia and Italy have successfully completed the re-certification process as a Genesys Gold Suite Certified Partner. By recertifying these two regions NextiraOne adds to the growing number of countries with Gold Suite Certified Partner status in EMEA. NextiraOne has achieved this level of certifications and expertise in more countries than any other Genesys partner in the European region.

The announcement reaffirms NextiraOne’s leading market position as Europe’s premier provider of Contact Centre solutions – the company has implemented more than 400 standard and advanced Genesys solutions for over 500,000 agents. Italy and Iberia join France, DACH, Benelux and Eastern and Central Europe, demonstrating the wide regional spread of expertise that NextiraOne possesses in this key technology.

The Gold Certification initiative is key to the foundation of the Genesys Partner Program. Genesys Telecommunications Laboratories, Inc., an Alcatel-Lucent company (Euronext Paris and NYSE: ALU), launched the certification program in 2005 to meet the needs of its growing customer community by enhancing Genesys skills available through partners. The program provides a framework for partners to manage Genesys competency and quality, and be recognized for technical expertise and superior record of customer service.

Together NextiraOne and Genesys are helping businesses transform their Contact Centres into dynamic business assets that provide excellent service and high agent productivity. NextiraOne’s certification was achieved by review of professional services capability and methodology, including customer implementations and satisfaction surveys, as well as adherence to training and certification requirements to bring NextiraOne in line with current Genesys product knowledge and skills. Customers in Iberia included PT Contact in Portugal, plus Grace and educational publishers Porto Editora.NextiraOne has also deployed Contact Centre solutions for a wide range of European companies including Polish mobile operator Polska Telefonia Cyfrowa and Scottish & Newcastle in the UK.

“The Gold Certification initiative improves customer satisfaction through high-quality implementations,” said Peter Deen, Vice President, Customer Satisfaction, Genesys. “NextiraOne was awarded this re-certification for their renewed commitment to quality service delivery and customer satisfaction.”

“For many of our customers, Contact Centres are an extremely important part of their business strategy and we are committed to providing the very best service in the design, implementation and support. We continue to invest in our Contact Centre expertise training our staff and developing our end-to-end methodology,” said Rafi Kouyoumdjian, CEO of NextiraOne. “We are delighted that Genesys has recognised this investment which has enabled us to achieve this unique standing with them throughout Europe. It means that our customers can have full confidence in our ability to deliver projects that fully meet their business requirements.”

To qualify for Gold Certification status, a partner must meet the following criteria:

• A proven history of customer implementations within the past two years
• High customer satisfaction – customers are surveyed
• A full lab system in place for all Genesys products certified and supported
• Extensive employee training for all Genesys products certified and supported
• Professional services methodologies and best practices in place and adhered to
• Technical support infrastructure, personnel and practices in place

Gold Certified Partners gain recognition for their expertise and commitment by qualifying for use of the Genesys-approved logo, receiving exposure and branding through the Genesys Partner directory. Gold Certified Partners also receive marketing benefits, technical tools and enablement services provided only to Gold partners. Additional details on Genesys Certified Partner Program are available online at:

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