Nexidia Ensures Collections Agencies Comply With New Consumer Protection Regulations


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Webinar Will Demonstrate How to Manage Compliance and Avoid Penalties Using
Best Practices in Speech Analytics

ATLANTA, GA – NOVEMBER 8, 2011 — Nexidia, a leading provider of customer
interaction analytics solutions for business transformation, today announced
an upcoming webinar demonstrating how debt collectors can analyze all of
their recorded phone interactions in order to meet the rigorous requirements
of the new Dodd-Frank Wall Street Reform and Consumer Protection Act.
Winds of Change: Thriving in the Changing Collections Landscape will be
offered Tuesday, Nov. 15, at 1 p.m. EST. Michael Fitzpatrick, Director of
Nexidia’s Collections Industry practice, will explain how Nexidia’s
Enterprise Speech Intelligence Collections Edition helps companies ensure
regulatory compliance while reducing their costs.

Nexidia ESI Collections Edition can search 100% of daily recorded audio to
quickly find possible non-complaint agent behavior, enabling businesses to
proactively address issues. Fitzpatrick will discuss agent best practices
and how Nexidia’s speech analytics technology provides total visibility into
debtor interactions to ensure compliance with the new regulations, whose
steep fines for collection businesses become effective over the next 18
months. For collection companies, federal fines for non-compliance can range
between $5,000 and $1 million per infraction.

“The severe penalties for making a misstep in complying with the
complexities of the new Dodd-Frank Consumer Protection measures could ruin a
collections business,” said John Willcutts, president and chief executive
officer of Nexidia Inc. “Nexidia can pinpoint compliance issues, and put
focus on agent performance so that collections business can better comply
with regulations, reduce violations, and maximize revenue in a more highly
regulated world.”

Nexidia offers a low-cost way for collections agencies to get started, with
a fixed-price program during which Nexidia will analyze a significant body
of recorded interactions and provide a formal report highlighting areas of
opportunity and concern plus a call to action on how the agency can improve
in key areas related to the new requirements in the Dodd-Frank act.
To register for the one-hour webinar, go here.

About Nexidia
Nexidia provides customer interaction analytics solutions with patented
technologies and breakthrough applications that enable companies to drive
business transformation by capturing, making sense of, and using the full
range of communications they have with customers. As the traditional voice
of the customer expands from the contact center to include surveys, email,
chats, and even social media sites, Nexidia provides software and service
expertise to help companies synthesize this data into both a tactical tool
for operational improvements and a catalyst for strategic business
transformation. For more information, please visit

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