Latest addition to intellectual property portfolio strengthens company’s
position as leading inventor of core technology for business applications in
speech analytics
ATLANTA, GA – August 23, 2010 – Nexidia
market-leading provider of audio search and speech analytics solutions,
today announced its 10th United States Patent Award for original research,
reinforcing its position as the leading inventor of audio search and speech
analytics technology. This latest award adds to the company’s family of
patents covering phonetic indexing and search technology. Nexidia has built
its business by applying this technology to develop unique applications
serving target markets such as the contact center, rich media, legal and
government sectors. In addition, Nexidia also works with premier software
developers who have integrated these capabilities into their own products.
Fundamental to Nexidia’s patented approach is the phonetic indexing and
search process (U.S Patent No. 7,263,484). This process creates an accurate,
time-aligned phonetic representation of all the speech contained in any type
of recording or real-time audio stream. The benefits of this technology are
that it is highly scalable – a single server can process more than 50,000
hours of audio per day – and that it provides the most accurate results
possible for any type of audio search. Coupled with Nexidia’s patented query
capability (U.S. Patent No. 7,406,415), which uses Boolean and time-based
operators for searching unstructured audio content, this technology is the
foundation for Nexidia’s Enterprise Speech Intelligence (ESI) product suite
which helps contact centers improve first call resolution, lower average
handle times and improve agent performance and productivity. In 2010 Nexidia
ESI was named Speech Technology Magazine’s Market Winner for Speech
Analytics
f_speech_analytics_market_leader_award_for_fourth_consecutive_year> for the
4th consecutive year; Nexidia ESI also garnered the 2010 New Product
Innovation
_and_sullivans_2010_award_for_new_product_innovation> award from Frost &
Sullivan.
Nexidia’s phonetic indexing and search technology brings strong benefits to
markets beyond the contact center. Because of its high processing capacity
and accuracy of search results, Nexidia has become a leading provider of
audio discovery products for legal and regulatory review, with numerous
clients including large corporations, AmLaw 200 firms and regulatory
agencies such as the Commodity Futures Trading Commission (CFTC) and the
Federal Energy Regulatory Commission (FERC). And with its software
publishing partner AV3, Nexidia recently launched ‘get’, a software plug-in
for Apple Final Cut Pro that uses phonetic search to dramatically streamline
the process of editing video content. AV3 ‘get’
l_cut_pro_now_available_for_download> was named Best-In-Show by DV Magazine
at the 2010 National Association of Broadcasters event for innovation in
video editing.
Nexidia’s patent portfolio includes other technologies that leverage the
phonetic indexing and search method to create unique value in the market
place. One of these is transcript synchronization (U.S. Patent No.
7,231,351), which synchronizes written transcripts with audio and video
recordings. Used every day by thousands of customers in the legal and rich
media markets, it supports faster search and analysis of content and
improves efficiency both for legal review of material and the editing and
production of rich media content. Nexidia transcript synchronization is the
engine behind the ScriptSyncR
of Avid’s Media Composer application, which has won numerous honors
including the TV Technology STAR 2007 award for Superior Technology.
“Nexidia invests continually in research and development to improve and
extend our fundamental technology,” said John Willcutts, president and chief
executive officer of Nexidia. “This dedication to technical innovation is
what drives real business results for our customers and partners, and it is
what has made us successful in the marketplace.”
Nexidia technology is specifically designed to handle audio and video
content from around the world. Nexidia currently supports more than 30
languages, and the phonetic indexing process is tuned to account for poor
quality audio, speaker accents, and other variables that commonly reduce the
accuracy of traditional audio search methods. In addition, Nexidia can
integrate with practically any type of existing audio recording system and
provides native support for more than 20 different audio encodings and file
formats.
A full list of Nexidia’s patent portfolio
roperty> is available on the company’s website.
About Nexidia
Nexidia is the audio and video search company with patented technologies and
breakthrough applications that enable customers to quickly gain new insight,
build competitive advantage and realize the amazing possibilities now
discoverable in audio and video content from contact centers, media outlets,
government intelligence and legal discovery. For more information, please
visit http://www.nexidia.com/
