NewVoiceMedia is continuing to strengthen its position in EMEA as a leading
provider of cloud contact centre solutions, by appointing Hanne Refslund as
Sales Director, Northern Europe and France.
Hanne joins from salesforce.com, where she served as Strategic Account
Manager specialising in its social customer service application Service
Cloud. Prior to that, she held senior sales roles at Verint Systems and
Avaya.
In her new position, Hanne will drive business development and sales for
NewVoiceMedia in Benelux, Nordics, and France, to establish a sales team and
expand the companys market share in the region.
NewVoiceMedias commitment to EMEA is an integral part of its plans for
worldwide expansion. The business has experienced exceptional growth over
the last 12 months, having doubled its number of staff to meet the rise in
demand for its technology.
Hanne says, “I am thrilled to be joining NewVoiceMedia, as the company has
so much going for it the right technology at the right time! Companies of
all sizes are now adopting cloud solutions to enhance their customer
experience, and NewVoiceMedia’s solution with 99.999% guaranteed
availability and a public Trust Site, responds to the demands of the contact
centre market with a unique and exciting offering. Im looking forward to
leading our sales and business development and helping to expand the
companys presence in the region.
Matt Tuson, EVP Sales at NewVoiceMedia, comments, Hanne brings a wealth of
experience to the company and will drive us forward as more and more
organisations tap into the global message that cloud contact centre
technology is the future. We are extremely pleased that someone with Hannes
credentials has come on board she will be an invaluable addition to the
team”.
For further information, please visit www.newvoicemedia.com.
About NewVoiceMedia
ContactWorld from NewVoiceMedia is an enterprise class contact centre,
delivered via a true multi-tenant cloud architecture. Our customers benefit
from fast, flexible and cost effective access to contact centre capabilities
that would normally be very complicated, expensive and slow to acquire,
integrate and use.
ContactWorld offers customers an incredibly rich suite of integrated call
centre technologies. We leverage the cloud to provide complex data driven
routing of calls so they are delivered to the correct agents. We provide
them with the technology and information to resolve more enquiries first
time, resulting in a more rewarding interaction between agents and
customers.
The ContactWorld platform provides a market leading 99.999% service
availability SLA, and processes hundreds of millions of calls, for thousands
of agents working across the globe. We have customers in 30 countries on 5
continents, including Berry Bros & Rudd, Long Tall Sally, QlikTech, Royal
Mail, SHL Group and Parcelforce. For further information, please visit
www.newvoicemedia.com
