NewVoiceMedia continues European expansion


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Hanne RefslundHanne RefslundNewVoiceMedia is continuing to strengthen its position in EMEA as a leading provider of cloud contact centre solutions, by appointing Hanne Refslund as Sales Director, Northern Europe and France.

Hanne joins from, where she served as Strategic Account Manager specialising in its social customer service application Service Cloud. Prior to that, she held senior sales roles at Verint Systems and Avaya.

In her new position, Hanne will drive business development and sales for NewVoiceMedia in Benelux, Nordics, and France, to establish a sales team and expand the company’s market share in the region.

NewVoiceMedia’s commitment to EMEA is an integral part of its plans for worldwide expansion. The business has experienced exceptional growth over the last 12 months, having doubled its number of staff to meet the rise in demand for its technology.

Hanne says, “I am thrilled to be joining NewVoiceMedia, as the company has so much going for it – the right technology at the right time! Companies of all sizes are now adopting cloud solutions to enhance their customer experience, and NewVoiceMedia’s solution with 99.999% guaranteed availability and a public Trust Site, responds to the demands of the contact centre market with a unique and exciting offering. I’m looking forward to leading our sales and business development and helping to expand the company’s presence in the region”.

Matt Tuson, EVP Sales at NewVoiceMedia, comments, “Hanne brings a wealth of experience to the company and will drive us forward as more and more organisations tap into the global message that cloud contact centre technology is the future. We are extremely pleased that someone with Hanne’s credentials has come on board – she will be an invaluable addition to the team”.

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