NewVoiceMedia expands presence in North America with New York office

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NewVoiceMedia, a leading global provider of cloud contact center
solutions, is continuing its rapid expansion throughout North America
with a new office in New York City.

Located on the west side of Park Avenue between 39th and 40th Streets,
just minutes from Grand Central Station, the office has a prominent
address in the city and provides an excellent facility for the
company’s sales and marketing teams.

The announcement is an integral part of NewVoiceMedia’s plans for
global expansion and closely follows the opening of its new
headquarters for North America in San Francisco, and the appointment
of Jamison Powell as Vice President Sales, North America Eastern
Region. The company is growing at more than twice the rate of the
rapidly expanding cloud contact center market and has doubled its
number of staff over the last year to meet increased demand for its
technology. The new office will support this substantial growth and
further strengthen NewVoiceMedia’s presence in the region.

Jonathan Gale, CEO of NewVoiceMedia, comments, “Our true cloud
technology, which makes the customer contact center capability
accessible for businesses of all sizes, is disrupting the contact
center market in North America. This new office reflects our
significant growth and further demonstrates our ongoing commitment to
providing customers and prospects in North America East with the best
support possible. New York City is recognised globally as a prominent
economic center and the ideal location to base our team”.

NewVoiceMedia’s market-leading cloud solutions are instantly
deployable and provide unique and patented routing capabilities,
enabling businesses of all sizes to deliver a personalized and unique
customer experience, quickly and securely. The company now serves
thousands of agents in 40 countries on five continents, including
Parcelforce, QlikView, DPD, SHL Group and Topcon Positioning Systems.

Jim Hinson, director of Technical Support at Topcon Positioning
Systems, comments, “NewVoiceMedia has offered us an outstanding
service – from its fast deployment, to subsequent support and its
trust site where performance data is publicly available. Its
ContactWorld solution has enabled us to deliver an intensely
personalized service, thereby enhancing the customer experience, while
improving satisfaction in our contact centers. We now have fully
scalable telephony and the flexibility to handle calls from any
location”.

NewVoiceMedia’s new office address in New York is:

90 Park Avenue
Suite 1749
New York
NY 10016

For further information, please visit www.newvoicemedia.com.

– ENDS –

About NewVoiceMedia

NewVoiceMedia is a leading provider of true cloud contact center and
voice solutions, enabling businesses of all sizes to deliver a
personalized and unique customer experience, quickly and securely.
Customer service is the lifeblood of any organisation and
NewVoiceMedia’s ContactWorld for Sales & Marketing and ContactWorld
for Service make every customer interaction a great experience.

Service availability and security are critical attributes of the
cloud. NewVoiceMedia guarantees 99.999% service availability, and
transparently backs that up with a Trust Site
(http://www.newvoicemedia.com/trust), which offers real-time data on
how its services are performing.

Established more than 10 years, NewVoiceMedia has 200+ customers in 40
countries on five continents covering most industry sectors. Customers
include Topcon, PhotoBox, DPD, Lumesse, QlikTech and Cunningham
Lyndsey.

For further information, please visit www.newvoicemedia.com.

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