News Release: Five9 and Birst Offer Enterprise Contact Centers an Advanced Level of Business Analytics and Metrics


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Five9 and Birst Offer Enterprise Contact Centers an Advanced Level of
Business Analytics and Metrics

Integration of cloud-based applications delivers better insight into contact
center performance

San Ramon, Calif. and San Francisco, Calif. – July 12, 2012 – Five9 Inc.,
the leader in cloud-based contact center software, and Birst Inc., the
leading provider of agile business analytics, have announced a partnership
to deliver enterprise-grade business analytics and dashboards to Five9
contact center customers.

Under the agreement, Five9 customers will have access to business analytics
driven by the Birst multi-tenant, cloud-based business intelligence (BI)
platform and tailored for Five9 cloud-based contact- center users. The
offering will include more than 100 standard reports and advanced features
such as interactive charts with drill-through and drill-across capabilities,
enhanced contact center metrics, custom metrics and customizable interactive

Five9 CEO Mike Burkland said, “Our enterprise customers require flexible and
affordable enterprise-grade options for deploying analytic platforms. Birst
has proven that its centralized analytics platform can provide the level of
reporting and analytics that contact centers need to manage daily operations
and make strategic business decisions.”

Birst is breaking down the barriers to successful BI, delivering a fully
integrated, comprehensive solution that can be deployed in the cloud or on
premise via an appliance at a fraction of the time and cost of traditional,
on-premise BI solutions. Birst’s affordable, easy-to-deploy, advanced
analytics incorporate all of the components of an enterprise BI suite,
including data integration and ETL services, analytics, dashboards, pixel
perfect and ad hoc reports, and scheduling and delivery.
Brad Peters, CEO, Birst said, “We are excited to be partnering with Five9 to
jointly create a greater opportunity for Five9 customers to use analytics
for business improvements. Leveraging two leading cloud-enabled applications
is a natural fit for contact centers that are required to measure and
analyze performance over a wide spectrum of parameters.”

Five9 also plans to use Birst to manage several key aspects of its
software-as-a-service business operations, including billing, regulatory
compliance and customer usage reporting.

As the largest provider of cloud-based contact center software, Five9
continues to enhance its product portfolio to offer companies of all sizes
access to sophisticated and innovative solutions quickly and at a highly
attractive total cost of ownership.


About Five9
Five9 is the leading global provider of cloud-based contact center software
for customer service, marketing and sales. The award-winning Five9 Virtual
Contact Center and Predictive Dialer serve customers of all sizes on five
continents. Customers profit from Five9’s reliable, robust functionality
that provides the best technology, improves agent productivity, and delivers
business flexibility. For more information on Five9, please visit or call 1-800-553-8159.

Twitter: @Five9_Inc

About Birst
BirstT is the leader in agile business analytics. It offers a single place
to manage all of your organization’s business analytics and the agility to
answer questions spanning departments, data sources, and deployments-across
both public and private clouds. Birst gives users the fastest way to answer
their most pressing business questions, and the ones they didn’t know to
ask. At one-third the cost, time, and staff of traditional big BI, Birst
brings the benefits of analytics and fact-based decision-making to a much
broader audience. For more information, visit

All product and company names mentioned are the property of their respective

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