New Medallia Mobile 2 Application Empowers Employees on the Go to Improve the Customer Experience

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New Medallia Mobile 2 Application Empowers Employees on the Go to Improve
the Customer Experience

Application for iOS and Android smartphones and tablets is available today
to Medallia customers in iTunes and Google Play stores

PALO ALTO, California, October 23, 2013 — Medallia
(http://www.medallia.com), the global leader in SaaS Customer Experience
Management (CEM) solutions, today launched a new smartphone application that
pushes customer feedback and recovery actions directly to mobile devices,
empowering frontline employees to improve the customer experience.
Compatible with iOS and Android, Medallia Mobile 2 is available at both
Apple iTunes and Google Play online stores.
http://www.medallia.com/software/#analyze-your-performance

“We want Medallia to be immediately available to every employee, especially
those at the frontline who are directly interacting with customers,” said
Dan Wilson, product manager for Medallia Mobile
(http://www.medallia.com/resource/medallia-mobile-product/). “With this new
generation of Medallia Mobile, employees are able to review fresh, immediate
survey and social feedback data with scores, alerts, actions, and comments,
so they have what they need to improve the customer experience while on the
go.”

Medallia Mobile 2, which works with both Android and iOS mobile devices,
includes many new features to foster customer engagement across the
organization. For example, the application automatically alerts employees to
issues reported by customers and then lets them see, manage and respond to
the feedback across different channels (including social media). In
addition, it also enables them to respond to the customer directly from
within the app by email (using pre-built templates) or by phone. With the
Medallia platform, management can track frontline actions and send alerts to
employees’ mobile devices to ensure they close the loop with customers.

A complement to the existing Medallia Mobile Feedback
(http://www.medallia.com/resource/medallia-mobile-product/), Medallia Mobile
2 is the latest example of Medallia’s commitment to bringing the benefits of
mobile technology to Customer Experience Management. By embracing mobile
devices, Medallia provides faster and more reliable customer insight that
companies can use immediately to improve the customer experience.

Availability

The Medallia Mobile 2 application is available today to current Medallia
customers in the Apple iTunes and Google Play stores. For those interested
in adopting Medallia’s Customer Experience Management solutions, contact
[email protected] for a product demo.

About Medallia

Medallia is the Customer Experience Management (CEM) company that is trusted
by hundreds of the world’s leading brands, including Four Seasons, GE,
Gold’s Gym, Nordstrom, Sephora, and Zurich Insurance. We enable companies to
survey and capture customer feedback across Web, social, mobile, and contact
center channels, understand it in real-time, and take action to improve the
customer experience (CX). We offer world-class engineering, technology
innovation, a customer-centric services organization, and a
Software-as-a-Service (SaaS) application that is accessed by all your
employees, from the C-suite through to the frontline. Medallia helps
companies create customers who love your business. Founded in 2001, Medallia
has regional headquarters in Silicon Valley, London, and Buenos Aires. Learn
more at www.Medallia.com and follow us at blog.medallia.com, on Twitter
@Medallia, and on Facebook.com/MedalliaInc.

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