Five9 Introduces On-Demand Call Center Solutions for Small Businesses


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PLEASANTON, Calif. (March 27, 2007) — Five9, Inc., the leader in on-demand call center solutions, today introduced two call center packages designed for small businesses. These packages are aimed at providing small businesses with an affordable way to significantly boost both their sales and customer service levels. The Five9 Call Center Suite – Small Business Edition and Five9 Inbound Call Center – Small Business Edition are out-of-the-box solutions that provide comprehensive inbound and/or outbound call center functionality designed specifically for small teams that spend majority of time on the phone as part of their daily activities. The packages include four concurrent seat licenses, twelve phone lines, supervisor and administrator applications, as well as additional customer support and training features at no extra cost.

“Five9’s bundle for small businesses is exactly what we needed,” said Ken Malecki, president of Nationwide Lending. “Searching for a hosted call center on our budget was a challenge, but with the Five9 Call Center Suite for small businesses we were able to buy a package that included only the services we need. Additionally, we’ve found the outbound telemarketing capabilities to be incredibly comprehensive and valuable, and we’ve saved thousands.”

The Five9 Inbound Call Center – Small Business Edition provides everything an inbound sales or support team needs including call routing and interactive voice response, and is ideal for businesses looking to improve customer support and increase in-call promotions. The Five9 Call Center Suite – Small Business Edition is ideal for businesses that support outbound and inbound campaigns including telemarketing, telesales and collections.

“These offerings are specifically designed to meet the requirements of any small department that needs basic call center capabilities, quick training and fast setup and implementation” said Jim Dvorkin, CTO of Five9. “The price to performance ratio of these packages really breaks new ground, and now any company regardless of its size, can affordably enhance its communications capabilities with its customers and prospects, in ways that were only previously available to large corporations.”

“The majority of small businesses don’t think of themselves as being big enough to have a call center; however, when you speak to the owners of small businesses, they all have sales, collections and service departments. Five9’s specially packaged on-demand call center offering for small businesses offers them the most affordable way to offer these business-critical capabilities,” added Brian Silverman, CEO of Five9. “The comprehensive features in Five9’s on-demand call center offering, can boost the bottom-line of a business by increasing customer contact, supporting employees who work remotely, and offering long distance rates of 50-85% lower than traditional rates, to name a few of the benefits.”

About the Five9 Small Business Edition

Both the Five9 Inbound Call Center – Small Business Edition and the Five9 Call Center Suite – Small Business Edition include:

four concurrent seat licenses,
twelve phone lines,
free training and implementation,
8am-5pm customer support,
Supervision and Administration tools,
a toll free 800 number.

The Inbound Call Center has a yearly subscription fee of $5,000 while the Call Center Suite runs for $6,000 and includes agent scripting and worksheet capabilities. For more information, go to or call 800-553-8159.

About The Five9 Virtual Call Center™
The on-demand Five9 Virtual Call Center™ enables companies of any size to build a comprehensive, feature-rich contact center – anywhere in the world – without any hardware, software, or upfront capital expenditures. In addition to the cost savings, Five9’s on-demand service allows for easy set-up and administration of at-home agent workforces as well as single-site or distributed, multi-site centers to act as one, regardless of geographic location.

Built from the ground up by Five9 to eliminate third-party license fees and ensure costs are kept low, any business with just a PC and a broadband connection can afford a comprehensive suite of applications including: Automatic Call Distribution (ACD), Predictive Dialer, Auto Dialer, Interactive Voice Response (IVR), Computer Telephony (CTI), Remote Agent Capabilities, Skills-based Routing, Voice Recording, Quality Monitoring, Real-time Reporting, Chat, and Centralized Management.

About Five9, Inc.
Five9 is the leading global provider of on-demand call center solutions for customer interaction management. The award-winning on-demand Five9 Virtual Call Center™ targets small- to midsized call centers, contact center operations of large enterprises, and companies that provide outsourced call center services. Companies on five continents profit from Five9’s reliable, robust functionality that is fast, easy, and affordable to deploy for any call center. For more information, visit

Heather Fitzsimmons
Mindshare PR for Five9
[email protected]

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