NetSuite Brings Leading Cloud-Based Services Automation Software to United Kingdom and European Marketplace


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First Cloud Solution Designed to Help International Services Organisations Replace the Hairball of Disparate Applications Stifling Growth and Productivity

Leading Companies–Lloyd’s Register, Software AG, Siemens–Share Best
Practices on How NetSuite Helps Manage and Grow Complex Global Services

LONDON and SAN MATEO, Calif., July 8 /PRNewswire-FirstCall/ — NetSuite Inc.
(NYSE: N), the industry’s leading provider of cloud-based enterprise
resource planning (ERP

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OpenAir, new professional services automation (PSA

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shtml> ) software for the UK and European marketplace specifically designed
to help global professional services organisations automate and manage key
aspects of their business – from marketing to project management

l> , service delivery, billing, revenue management and driving repeat
business from existing clients.

With this latest version of NetSuite OpenAir, international companies now
have at their disposal a powerful, integrated application suite to meet the
challenges of global services delivery, including comprehensive support for
multiple languages, currencies, taxation rules and employee work guidelines.
More than 9,200 users at Lloyd’s Register, 3,500 employees at Software AG
and 2,700 at Siemens today are relying on NetSuite OpenAir for project
management and resource management. For detailed product information, please

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NetSuite OpenAir addresses the unique and demanding needs of international
mid-size and enterprise-class services organizations that need local,
in-country control over key business processes, functions and workflows, as
well as real-time global visibility across their entire business. This
powerful capability enables services organizations to replace their current
hairball of disparate, costly and often poorly integrated applications with
an integrated suite that unifies project and resource management, project
tracking and accounting, time and expense management, customer relationship
management (CRM) and full enterprise resource planning (ERP) functionality.

NetSuite OpenAir for international companies is a powerful solution that has
the potential to do for services businesses what SAP’s R/3 software did for
the manufacturing industry in the early 1990s with its pioneering work in
establishing best practices for ERP.

“NetSuite OpenAir is a must have for any professional services organization
trying to operate and compete on a global scale,” said Zach Nelson, CEO of
NetSuite. “It’s a critical solution designed specifically to help
international services businesses meet the challenges of global services
delivery while maximizing resource utilization, operational efficiency and
project profitability.”

The PSA/SRP Market Opportunity in EMEA

According to IDC Research, uptake in SRP will grow rapidly, with more than a
10 percent annual growth every year through 2013. By then, the global SRP
market will exceed US$3 billion. NetSuite’s established customer base and
value added reseller (VAR) footprint in Europe indicate a strong regional
demand for cloud computing professional services solutions.

Services organisations today contend with fierce competition, global
expansion challenges, intense cost reduction pressures and ever growing
demands for better services from clients. In order to survive and thrive,
especially in today’s economic environment, services organisations have to
find ways to improve productivity and efficiency, provide better services to
clients, gain more agility and stay nimble while reducing costs.

“Economic and competitive pressures make SRP a must for companies with
significant services revenue,” said Mike Fauscette, Group Vice President of
Software Business Solutions at IDC. “Siloed resources and administrative
overhead are profitability killers, and SRP solutions provide the kind of
proven, repeatable practices that can streamline a services organisation of
virtually any size.”

NetSuite’s PSA and SRP solutions provide services organisations with
end-to-end, automated management of the entire services lifecycle allowing
them to quickly realise benefits by abandoning archaic software systems, ad
hoc spreadsheets and email lists to manage critical client projects. For the
first time services companies can fully take advantage of the dramatic cost
savings, service delivery improvement and productivity benefits of cloud

NetSuite OpenAir Functionality Overview

NetSuite OpenAir delivers the “Holy Grail” of services applications,
including everything needed to run a project-based business. Today’s
offering for international companies leverages the power of the cloud to
deliver compelling capabilities and benefits, including:

* Multi-currency and tax support – Built-in multi-currency support
enables transparent billing, VAT calculations, and expense tracking in more
than 100 currencies.
* Localisation for the European market – NetSuite OpenAir is the most
localized professional services solution for the broader European market,
with support for English, Spanish, German and French.
* Lower TCO – NetSuite OpenAir’s cloud architecture reduces deployment
and ongoing operating costs for project-based businesses by reducing
hardware, maintenance and IT personnel costs. Cloud computing architecture
provides enterprise scalability without the worry or cost of continuous
uptime monitoring, system backups or performance tuning, thanks to an
isolated-tenancy dedicated database, “sandbox” test environment and 24×7
global customer support.
* Real-time visibility – Dashboards provide real-time, instant view of
all services activities and key performance indicators (KPIs), delivering
immediate insight into available resources and client opportunities on a
global level. Client booking data flows dynamically from sales to the
services organisation; invoices and expenses resulting from service delivery
then flow from services to the finance and sales departments. This gives
everyone in the organisation the real-time visibility required to deliver
the best client management possible.
* Metrics-driven management – Services organisations can manage their
businesses using key metrics and be empowered to make timely, fact-based
course corrections. Available analytics range from resource and project
management, to KPIs, graphical report snapshots, trend graphs and
* Resource management – A unified, graphical approach to resource
management with powerful skills-based filtering enables team leaders to
maximise the output and efficiency of the organisation as a whole.
* Integration and extensibility – NetSuite OpenAir can be easily
integrated with other NetSuite applications, as well as SAP, Oracle,, and other enterprise systems.

NetSuite OpenAir Customers

Major enterprise companies in the UK and Europe already reaping the benefits
of NetSuite OpenAir include Software AG, Lloyd’s Register, Siemens PLM
Software and m62 visualcommunications. Executives from these companies
appeared on stage today at NetSuite’s London launch event to share their
experiences using NetSuite OpenAir. Here’s a brief synopsis of their
experience with the NetSuite OpenAir application:

* Software AG (TecDAX: SOW), the global leader in Business Process
Excellence. Software AG has been a NetSuite OpenAir user since 2005, with
3,500 professional services personnel, managers and support staff using the
solution today in 59 countries. Software AG has realised an eight percent
reduction in administrative overhead, unified resource utilisation and
budgeting analysis and streamlined project data management.
* Lloyd’s Register, a certification, classification, and inspection
service provider to the energy and transportation sectors. NetSuite
OpenAir’s cloud-based architecture is perfect for Lloyd’s Register’s
far-flung global locations, including oil rigs and mining sites. All told,
9,200 Lloyd’s Register users rely on NetSuite OpenAir for superior time
tracking and expense management.
* Siemens PLM Software, a provider of product lifecycle management
software. The company adopted NetSuite OpenAir in 2008 for its 2,700 users
in more than 15 countries. With NetSuite OpenAir, Siemens PLM gained greater
enterprise visibility and more predictable revenue flow, streamlining the
operations of more than 3,000 client projects using more than 1,500 products
and skills tracked in the NetSuite OpenAir solution.
* m62 visualcommunications, a leading global presentation development
company, helping some of the largest and best-known global organisations
increase sales and market share and solidify branding. A small company with
large, complex global challenges, NetSuite OpenAir provides m62 the
visibility needed to manage resources effectively in a rapidly growing
environment with changing requirements and resources. NetSuite OpenAir
enables m62 to stabilise and minimise the impact of change on its projects
to deliver greater results for its clients and grow its business.

Pricing and Availability:

NetSuite OpenAir is available immediately on a worldwide basis. Pricing
starts at US$49/seat/month – UK pounds Sterling 34/seat/month.

For more information about NetSuite, visit For more information about NetSuite OpenAir, visit

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