National Statistics Office and Motorway Operator Group Share Customer Service Technology Innovation Award


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Altitude Software Acknowledges Innovation in Teleworking in Awards Third Edition.

Lisbon, Portugal, June 19th 2012 – Altitude Software, a global leader in contact center technology, today announces it has presented its Innovation Award, ex-aequo, to Mcall, the contact center services company for one of the largest tolled motorway operator groups in the world, and to INE, Portugal’s national statistics office. The awards ceremony took place at the 8th APCC International Contact Center Conference gala dinner, at Penha Longa Hotel, Sintra, Portugal.

Altitude Software’s Innovation Awards, now in its third edition, aims to encourage and reward companies and organizations that deliver great service and outstanding business performances through business model improvement and technology-based innovation on top of Altitude Software solutions. Previous editions distinguished leading companies and organizations in financial services, energy and government.

“This year we have distinguished organizations that made smart use of teleworking for added flexibility, better resource management and to motivate teams, all within operations with excellent service metrics” states Mr. Gastão Taveira, Altitude Software’s CEO. “Working with Altitude Software solutions, Mcall made effective teleworking available to its agents, increasing productivity and improving service. INE used the technology to enable teleworking within major statistical operations that require high quality work”.

Mcall is the contact center services company for Brisa, one of the largest tolled motorway operators in the world. It specialises in the provision of multi-channel CRM services – telephone, e-mail, SMS, fax and internet. In addition to Brisa (70% of its turnover), Mcall has extended its customer service, telemarketing, sales, survey and collection services to other clients.

INE – Statistics Portugal, is responsible for ensuring the production and dissemination of official statistical information, in a society where such information has become a prerequisite for economic and social development. It was created in 1935 and has its head office in Lisbon. Delegations have been established in Porto, Coimbra, Évora and Faro.

Altitude Software delivers a worldwide robust, modular solution that handles all customer interactions and unifies all touch points throughout the organization in an open, platform-independent solution, based on standards. With 15 offices in four continents and a strong partner network, Altitude Software leverages existing technology investments, adding value without disruption across a wide range of situations with low total cost of ownership.

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